Summary

The Inside Sales Representative is responsible for generating sales, building customer relationships, and providing exceptional service through phone, email, and digital communications. This role focuses on identifying opportunities, qualifying leads, processing orders, and ensuring customer satisfaction to drive revenue growth.

Key Responsibilities

Sales Generation & Customer Engagement

• Proactively contact existing and potential customers to promote products and services.
• Respond to inbound inquiries, provide quotes, and follow up to close sales.
• Identify upselling and cross-selling opportunities.
• Maintain regular communication with assigned accounts to strengthen relationships.

Order Management & Support

• Prepare and process sales orders accurately and in a timely manner.
• Coordinate with operations, logistics, and accounting to ensure order fulfillment.
• Maintain detailed records of customer interactions in the CRM system.

Lead Qualification & Pipeline Management

• Research and qualify new sales leads.
• Manage and update the sales pipeline to ensure accurate forecasting.
• Collaborate with outside sales and marketing teams on lead generation efforts.

Customer Service & Problem Resolution

• Address customer questions, concerns, and issues quickly and professionally.
• Provide technical or product information to assist customers in decision-making.
• Escalate complex issues to the appropriate department for resolution.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1-3 years of sales or customer service experience (inside sales experience preferred).
• Proficiency with CRM software, Microsoft Office Suite, and online communication tools.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and meet sales targets.

Key Competencies

• Persuasive and customer-focused mindset.
• Excellent interpersonal and relationship-building skills.
• Strong organizational and time management abilities.
• Resilient and self-motivated with a results-driven approach.
• Salesforces knowledge is preferred.

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##airenergy

Air Energy Group operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3, 000 suppliers and 15, 000 customers, over 90 brand companies, and close to 1, 700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.