Summary

We are seeking a dynamic and detail-oriented individual to join our team as an Inside Sales Representative. This position plays a crucial role in supporting our sales and service teams, ensuring a seamless experience for our valued clients.

Responsibilities

Inside Sales Support:

• Collaborate with the sales team to provide timely and accurate information to customers.
• Collaborate with the service team to provide service quotes to our customers Work with vendors and technicians to identify parts to ensure quoting Respond to customer inquiries, providing product information, quotes, and order assistance.
• Maintain a comprehensive understanding of our product offerings and technical specifications.

Strategic Planning:

• Determine appropriate profit margins for services and parts, ensuring a balance that benefits both the company's profitability and the customer's budgetary needs.
• Analyze customer usage patterns and service history to proactively recommend maintenance plans or upgrades that align with their operational goals and budget constraints.
• Work with customers and technicians to decide what services and repairs best suit the customers' needs.
• Collaborate with vendors and customers to identify and implement solutions for obsolete parts, including sourcing aftermarket or OEM alternatives tailored to the customer's requirements.

Customer Relationship Management

• Build and maintain strong relationships with clients to understand their needs and address concerns.
• Provide exceptional customer service, ensuring client satisfaction and loyalty.

Documentation and Reporting

• Maintain accurate and up-to-date records of sales and service contract transactions.
• Generate reports on sales performance, contract renewals, and other relevant metrics.
• Qualifications
• Bachelor's degree in Business Administration or a related field, preferred.
• Proven experience in inside sales and/or service contract administration.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in MS Office Suite, CRM software and SAP.
• Knowledge of compressed air systems is a plus.

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Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.