Posted:
Wednesday, 21 January 2026
Valid Thru:
Friday, 20 February 2026
Index Requested on:
01/21/2026 07:58:51
Indexed on:
01/21/2026 07:58:51
Location: Boston, MA, 02108, US
Industry:
Advertising and Public Relations
Occupational Category:
13-1022.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Federal Reserve Bank (FRB) is hiring!
Description:
As part of the Federal Reserve Financial Services (FRFS), this position handles all aspects of the customer relationship by obtaining and authenticating documentation, establishing, closing or merging customer funds transfer or securities accounts, provides customer education, and coordinates with the customer and with other national sites that provide interfacing customer services. Consults financial institutions, State Treasurers and local government entities throughout the United States regarding Joint Custody collateral transactions. Analyzes collateral values to ensure compliance with the relevant Operating Circular. Mitigates risk through weekly APS processing of FRB New York's unique responsibilities. These responsibilities include making updates to Foreign Central Bank Services, monitoring the National Settlement System, making updates for the international CLS and CHIPS settlement systems, stripping and reconstituting government securities for securities issuers, and granting extensions to the closing time for national payment systems.
Responds to requests from financial institutions and their auditing firms.
Researches and responds to customer inquiries or problems.
Tracks and communicates customer database changes to Fedwire management.
Meets established customer relationship service level agreements and quality measures.
Maintains a strong working knowledge of the funds and securities transfer applications and required databases, local and standard operating procedures, Operating Circulars and Regulation J.
Process various daily accounting entries using various on-line applications in order to balance cost center work units at end of day, contacting and coordinating with other district accounting personnel, if necessary.
As required to supplement the offline unit, executes irrevocable individual transfers of funds and treasury and government securities for participating institutions nationwide.
Contacts authorized personnel at financial institutions to report incoming credits to the Reserve account.
Ensure that customers follow all security controls, authorized relationship service level agreement and quality measures.
Escalate to management any service-related problems, either with customers or applications.
Provide annual weekend testing support.
Work closely with customers over the phone to test software and network connections to restore service and resolve any contingency communication issues.
Assist and participates in the development of new operational procedures related to all business processes.
Required Qualifications
Knowledge and experience normally acquired through, or equivalent to, the completion of an Associate's degree and a minimum of 2 years of job-related experience.
Strong phone skills (this is a phone heavy position with superior customer service skills)
Strong 10 key/Data entry experience in a Banking environment is a must.
Must be proficient in Word and Excel. Excellent customer service skills.
Salary
The salary range for this position is $57, 400 - $71, 800 - $86, 100. The Boston Fed believes in salary transparency. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data. Whether you’re developing into the job or are a more seasoned candidate, we aim to pay competitively.
The Federal Reserve Bank of Boston is committed to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.
The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.
All applicants must have resided in the United States for at least three (3) years.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https: //rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.