Company

Federal Reserve Bank of Boston

Facilities Operations Manager
As part of the Central Bank of the United States, the Federal Reserve Bank of Boston works to promote sound growth and financial stability in New England and the nation, and to ensure the integrity and efficiency of the country’s financial system. The Bank’s Real Estate Services Group (RESG) contributes to this mission by managing and maintaining the Bank’s real estate and related assets, and providing both Bank staff and prestigious tenant firms with timely, effective, and cost-efficient building services through best business practices and innovative technology. RESG staff run the gamut from building engineers to space designers, project managers to business analysts. We believe our employees are our greatest asset.

We offer an enviable employee value proposition: in compensation; a comprehensive benefits package; a fully-funded pension plan and a 401k match, as well as tuition reimbursement and free membership in our state-of-the-art onsite fitness facility.

Job Summary
Reporting to the Director of Operations, the Facilities Operations Manager (FOM) plays an important role within RESG, responsible for ensuring the integrity of the building environment. The FOM oversees RESG’s building trades, responsible for the efficient and effective operation, repair, and maintenance of the building systems, support systems and specialized equipment. The FOM administers and assists with the development of the Operations budget and Capital budget, and oversees renovations and supports capital projects for the building and major equipment. The FOM interacts regularly with people at all levels of the organization and our tenant firms, representing RESG as a professional partner.

Principal Accountabilities
1. Direct building operations through trade shop supervisors to ensure all maintenance, repairs, renovations, operations and projects are completed in a timely and efficient manner.
2. Develop and manage the Operating annual budget and assist with the development of RESG’s annual Capital budget; evaluate data regarding the development of objectives and the need/scope of upgrades, capital projects, and capital equipment.
3. Develop and implement short and long range objectives including staff levels, maintenance and updating needs and project planning. Ensure that all objectives are met within budgetary and time constraints.
4. Determine need, scope, and design criteria for building, support systems, and other equipment improvements required to update functional capabilities or to optimize energy efficiency.
5. Establish, update and ensure staff compliance with policies, standards and procedures for shop operations and equipment repair, preventive maintenance, energy management, emergency/normal building operations and project/work order control.
6. Manage and oversee the supervision of all Operations staff: provide recommendations for hiring, firing and salary actions; coach, counsel and discipline; conduct performance appraisals and ongoing informal performance evaluations for unit supervisors, and review supervisors’ evaluations and salary action recommendations for other Operations staff; provide input to staff development plans; create an environment for continued learning and implement a staff training program.
7. Negotiate and prepare bid documents for the contracting of services and building equipment. Identify competitive vendors and purchase materials and parts required to perform maintenance and repairs. Review and provide documentation for all corporate purchasing card transactions and submit monthly reconcilement reports.
8. Design or coordinate design through in-house and external sources and develop and /or review engineering drawings and specifications to ensure compliance with applicable codes and building standards.
9. Research and monitor current best practices and collaborate with consultants, contractors, counterparts in Federal Reserve System and others to ensure all maintenance, operations, construction, and engineering problems are solved effectively using state-of-the-art design criteria. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
10. Issue written and oral reports to communicate status of, recommendations to, and results of building activities to RESG senior management.
11. Respond to off-shift emergency calls, as needed.

Other Accountabilities
Perform other duties as assigned. Comply with all Bank and department policies and procedures.

Supervision
This position is required to directly supervise 2-4 supervisory or specialist employees.

Knowledge and Experience
This position requires knowledge and experience normally acquired through or equivalent to the completion of a Bachelor's degree in Facility Engineering or a related field, a Massachusetts Journeyman HVAC license, EPA Universal Refrigerant Recovery and CEM Certification, and a minimum of 15 years’ experience managing large central plant operations in a downtown Class A property. Experience with Niagara-AX and Niagara 4 is highly desirable, and LEED AP or LEED GA designation a plus.
• Must have a successful track record of leadership of HVAC, Electrical, and other trade teams
• Must be knowledgeable in computer networks.
• Must have a thorough and demonstrable knowledge of all types of mechanical systems, including package units, split systems, chillers, boilers, pumps, VFD’s and BAS Control Systems.
• Ability to read, interpret and generate construction drawings, schematic drawings and sketches of complicated systems.
• Must have a strong working knowledge of energy management best practices and be committed to a continuous program of professional development in energy management strategies.
• Must have experience in all aspects of management: planning, to formulate objectives and detail steps to their achievement for optimal allocation of resources; organizing, to bring together the physical, human and financial resources needed to achieve objectives; leading by effectively communicating objectives and motivating, supervising and evaluating staff; and controlling, to measure and evaluate results against objectives.
• Must possess excellent verbal and written communication, organizational, and relationship management skills, a strong customer service focus, plus problem solving aptitude, and must be committed to best practices in facilities management, operations and services.
• Knowledge of ADA and occupational safety and health administration (OSHA) regulations, as well as environmental safety and awareness programs.
• Must be proficient in MS Office, and possess the willingness and ability to provide on-call support in response to off-hours emergency or issues.



Physical Requirements
This position involves movement between departments, floors and buildings to perform work. Staff are regularly required to stand, walk, reach and use hands and arms to grasp, lift and/or move equipment weighing 20-50+ pounds; speak and hear and occasionally required to taste and smell. They are frequently required to sit, stoop, crouch, kneel, crawl, balance, climb stairs and ladders, work at heights and in environments with wide temperature ranges, working outside and inside. Specific vision abilities required include close vision, distance vision, color vision and depth perception.

Facilities Operations Manager

As part of the Central Bank of the United States, the Federal Reserve Bank of Boston works to promote sound growth and financial stability in New England and the nation, and to ensure the integrity and efficiency of the country’s financial system. The Bank’s Real Estate Services Group (RESG) contributes to this mission by managing and maintaining the Bank’s real estate and related assets, and providing both Bank staff and prestigious tenant firms with timely, effective, and cost-efficient building services through best business practices and innovative technology. RESG staff run the gamut from building engineers to space designers, project managers to business analysts. We believe our employees are our greatest asset.

We offer an enviable employee value proposition: in compensation; a comprehensive benefits package; a fully-funded pension plan and a 401k match, as well as tuition reimbursement and free membership in our state-of-the-art onsite fitness facility.

Job Summary

Reporting to the Director of Operations, the Facilities Operations Manager (FOM) plays an important role within RESG, responsible for ensuring the integrity of the building environment. The FOM oversees RESG’s building trades, responsible for the efficient and effective operation, repair, and maintenance of the building systems, support systems and specialized equipment. The FOM administers and assists with the development of the Operations budget and Capital budget, and oversees renovations and supports capital projects for the building and major equipment. The FOM interacts regularly with people at all levels of the organization and our tenant firms, representing RESG as a professional partner.

Principal Accountabilities

Direct building operations through trade shop supervisors to ensure all maintenance, repairs, renovations, operations and projects are completed in a timely and efficient manner. Develop and manage the Operating annual budget and assist with the development of RESG’s annual Capital budget; evaluate data regarding the development of objectives and the need/scope of upgrades, capital projects, and capital equipment.

< > 3.< > 4.Establish, update and ensure staff compliance with policies, standards and procedures for shop operations and equipment repair, preventive maintenance, energy management, emergency/normal building operations and project/work order control.

• Manage and oversee the supervision of all Operations staff: provide recommendations for hiring, firing and salary actions; coach, counsel and discipline; conduct performance appraisals and ongoing informal performance evaluations for unit supervisors, and review supervisors’ evaluations and salary action recommendations for other Operations staff; provide input to staff development plans; create an environment for continued learning and implement a staff training program.
• Negotiate and prepare bid documents for the contracting of services and building equipment. Identify competitive vendors and purchase materials and parts required to perform maintenance and repairs. Review and provide documentation for all corporate purchasing card transactions and submit monthly reconcilement reports.

< > 8.< > 9.Issue written and oral reports to communicate status of, recommendations to, and results of building activities to RESG senior management.

• Respond to off-shift emergency calls, as needed.

Other Accountabilities

Perform other duties as assigned. Comply with all Bank and department policies and procedures.

Supervision

This position is required to directly supervise 2-4 supervisory or specialist employees.

Knowledge and Experience

This position requires knowledge and experience normally acquired through or equivalent to the completion of a Bachelor's degree in Facility Engineering or a related field, a Massachusetts Journeyman HVAC license, EPA Universal Refrigerant Recovery and CEM Certification, and a minimum of 15 years’ experience managing large central plant operations in a downtown Class A property. Experience with Niagara-AX and Niagara 4 is highly desirable, and LEED AP or LEED GA designation a plus.

• Must have a successful track record of leadership of HVAC, Electrical, and other trade teams
• Must be knowledgeable in computer networks.
• Must have a thorough and demonstrable knowledge of all types of mechanical systems, including package units, split systems, chillers, boilers, pumps, VFD’s and BAS Control Systems.
• Ability to read, interpret and generate construction drawings, schematic drawings and sketches of complicated systems.
• Must have a strong working knowledge of energy management best practices and be committed to a continuous program of professional development in energy management strategies.
• Must have experience in all aspects of management: planning, to formulate objectives and detail steps to their achievement for optimal allocation of resources; organizing, to bring together the physical, human and financial resources needed to achieve objectives; leading by effectively communicating objectives and motivating, supervising and evaluating staff; and controlling, to measure and evaluate results against objectives.
• Must possess excellent verbal and written communication, organizational, and relationship management skills, a strong customer service focus, plus problem solving aptitude, and must be committed to best practices in facilities management, operations and services.
• Knowledge of ADA and occupational safety and health administration (OSHA) regulations, as well as environmental safety and awareness programs.
• Must be proficient in MS Office, and possess the willingness and ability to provide on-call support in response to off-hours emergency or issues.

Physical Requirements

This position involves movement between departments, floors and buildings to perform work. Staff are regularly required to stand, walk, reach and use hands and arms to grasp, lift and/or move equipment weighing 20-50+ pounds; speak and hear and occasionally required to taste and smell. They are frequently required to sit, stoop, crouch, kneel, crawl, balance, climb stairs and ladders, work at heights and in environments with wide temperature ranges, working outside and inside. Specific vision abilities required include close vision, distance vision, color vision and depth perception.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Supervisory/Management

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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