Technical Support Engineer

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineeron our Technical Support Team in Hopkinton, Massachusetts to do the best work of your career and make a profound social impact.

What you'll achieve
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

• Resolve issues while working closely with multi-functional teams
• Provide feedback to Engineering for improving product quality and reliability
• Determine priority levels while negotiating and setting expectations with customers
• Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
• Drive excellence through quality closures and proper escalation of issues

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• 3 to 5 years of experience in a previous technical support role
• First-rate interpersonal skills, phone etiquette and work ethic
• Ability to work under pressure with calmness and composure
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures

Desirable Requirements

• Bachelor's degree
• Data center experience

Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is
$74, 205.00 - $96, 030.00.

Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.

Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.