Internal Operations Manager

Job Overview

• Company: Building Restoration Services
• Salary/Pay Rate: $95, 000- $120, 000 per year
• Location: Boston, MA / In-house position
• Job/Employment Type: Full Time
• Project Scope: Commercial Building Restoration, Internal Operations, Purchasing, Project Planning, Production Tracking, and Process Improvement
• Mandatory Licenses & Certifications: None specified

The Opportunity

You will serve as the central operational link connecting Building Restoration Services leadership, estimating, project management, accounting, purchasing, field operations, and foremen.

This is a strictly in-house operations position. A separate Field Operations Manager is responsible for field personnel and daily jobsite operations.

Your focus will be ensuring that every active project is properly planned, supplied, documented, and progressing according to schedule. You will maintain visibility across the company's active workload, identify issues before they become emergencies, track responsible parties and deadlines, and ensure critical operational tasks are completed.

This role is designed for an experienced construction operations professional who understands how projects move from award through completion and can bring structure, accountability, and consistency to a fast-moving restoration operation.

How You Will Make an Impact

• Coordinate project handoffs from estimating into operations.
• Lead pre-job planning and project startup meetings.
• Create detailed load lists covering materials, tools, equipment, and required safety supplies.
• Identify long-lead materials early and coordinate purchasing before they can affect project schedules.
• Manage material sourcing, buyouts, purchase orders, and delivery tracking.
• Ensure projects are fully supplied and operationally prepared before mobilization.
• Prepare complete job packages and conduct structured handoffs with foremen.
• Confirm project scopes, schedules, production goals, responsibilities, and key deadlines.
• Maintain visibility into outstanding tasks, responsible parties, and due dates.
• Monitor project schedules, purchasing activity, and production progress.
• Identify delays, missing information, and unresolved operational issues and ensure appropriate follow-up.
• Coordinate communication between company managers and field personnel.
• Assist with change-order tracking and project closeout activities.
• Help leadership maintain a clear picture of the status and needs of every active project.

Software Management

You will oversee the consistent use of Building Restoration Services' internal operational software.

Key responsibilities include:

• Keep project information accurate and current.
• Monitor every active job through the system.
• Track production against labor budgets, expectations, and project goals.
• Review project photographs, reports, action items, and outstanding tasks.
• Identify missing or late information and follow up with the responsible personnel.
• Maintain consistent workflows and reporting standards.
• Prepare operational reporting for company leadership.
• Ensure managers and employees use software consistently and correctly.
• Hold responsible team members accountable for maintaining required project information.

Technology & AI

Building Restoration Services is looking for someone who can use technology to improve operational visibility, communication, and accountability.

You will:

• Use technology to strengthen project planning and internal communication.
• Use AI tools to summarize project information, organize meetings, and track action items.
• Identify opportunities to automate repetitive reporting and administrative work.
• Create standardized operational checklists, templates, dashboards, and workflows.
• Help improve the company's internal systems and processes.
• Identify practical ways technology can reduce missed tasks, communication gaps, and operational inefficiencies.

Required Qualifications & Experience

• Minimum of 5 years of construction operations, project coordination, or project-management experience.
• Strong understanding of commercial construction from project award through completion.
• Experience with purchasing, material lead times, buyouts, and construction logistics.
• Ability to understand construction drawings, specifications, project scopes, and schedules.
• Strong computer, technology, and organizational skills.
• Proficiency with Microsoft Excel, PDF software, and cloud-based systems.
• Experience working with construction-management software.
• Strong written and verbal communication skills.
• Demonstrated follow-through and attention to detail.
• Ability to manage multiple active projects, deadlines, and competing priorities.
• Confidence communicating expectations and holding managers and employees accountable.
• Ability to identify operational issues early and drive them toward resolution.

Preferred Qualifications & Experience

• Professional experience using artificial intelligence tools in a business or construction environment.
• Experience creating operational dashboards, reporting systems, checklists, and standardized workflows.
• Experience supporting commercial restoration, specialty construction, or similarly complex project environments.
• Demonstrated experience improving internal construction processes and operational systems.

No college degree is required when supported by relevant professional experience.

Compensation & Benefits

• Competitive annual base salary ranging from based on experience.
• Eligibility for annual performance bonus programs.
• 401(k) retirement savings program featuring employer matching contributions.
• Flexible hybrid work schedule balancing office analysis and field investigations.
• Comprehensive health benefits package including medical, dental, and vision insurance.
• Health Savings Account (HSA) and flexible life and disability insurance options.
• Paid time off
• Complete safety equipment, and ongoing training programs.
• Team events and collaborative company culture.

About Us

Building Restoration Services is a Massachusetts-based specialty contractor focused on building-envelope restoration, masonry, concrete repair, waterproofing, roofing, coatings, and related restoration services.

Our teams manage technically demanding commercial construction and restoration projects that require strong coordination between estimating, project management, purchasing, engineering, field operations, and company leadership.

The Internal Operations Manager will play a central role in strengthening that coordination and helping Building Restoration Services maintain consistent planning, accountability, and operational execution across its active projects.

Learn more at https: //www.buildingrestorationservices.com/.

Building Restoration Services is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants receive equal employment opportunity and that employment decisions be based on job-related qualifications.