Position Title: Guest Service Manager
Location: Falmouth, Cape Cod
Property Type: 21 Room Luxury Boutique Hotel
Pay Range: $20-$23/hour
Schedule: Flexible, including weekends, holidays, and peak seasonal periods

Season: May 1 - Nov 1, 2026
Position Overview
The Guest Service Manager plays a pivotal role in delivering an exceptional, personalized guest experience while supporting the day-to-day operations of a luxury boutique hotel. This position bridges front office operations, housekeeping oversight, and guest engagement, ensuring every stay feels seamless, thoughtful, and memorable.

This is a hands-on leadership role ideal for someone who thrives in a dynamic environment, leads with authenticity, and is passionate about hospitality at a highly personalized level.
Key Responsibilities
Guest Experience & Front Office Leadership

• Oversee all front office operations, including check-in/check-out, reservations support, and guest communications
  
• Ensure each guest interaction reflects the hotel's commitment to warmth, authenticity, and attention to detail
  
• Anticipate guest needs and resolve concerns with professionalism and care
  
• Lead by example in creating memorable, personalized guest experiences
  

Housekeeping Oversight

• Supervise housekeeping operations to maintain the highest standards of cleanliness and presentation
  
• Coordinate room readiness and ensure alignment between housekeeping and front desk teams
  
• Conduct inspections and provide feedback to uphold luxury standards
  

Operations & Team Support

• Assist during peak weekends, high-occupancy periods, and special events to ensure smooth operations
  
• Act as Manager on Duty and serve as the primary decision-maker in the absence of the General Manager
  
• Support team training, coaching, and daily communication to maintain a cohesive and motivated staff
  

Sales & Guest Engagement

• Conduct property tours for prospective guests and partners
  
• Field group inquiries and assist with small group bookings and coordination
  
• Identify opportunities to enhance revenue through personalized upselling and guest recommendations
  

Social Media & Brand Presence

• Support social media engagement by capturing on-property moments and assisting with content creation
  
• Interact with guests in a way that naturally encourages positive reviews and social sharing
  
• Help maintain a strong, consistent brand voice aligned with the hotel's identity
  

Qualifications

• 2+ years of experience in hospitality, preferably in a boutique or luxury setting
  
• Strong interpersonal and communication skills with a guest-first mindset
  
• Ability to multitask and remain composed in a fast-paced environment
  
• Detail-oriented with a passion for creating exceptional guest experiences
  
• Comfortable taking initiative and making decisions independently
  
• Flexible availability, including evenings, weekends, and holidays
  

What We're Looking For

• A natural host who leads with warmth, authenticity, and care
  
• Someone who is both operationally strong and emotionally intuitive with guests and team members
  
• A team player who is equally comfortable jumping in wherever needed
  
• A proactive problem-solver who sees opportunities to elevate every stay
  

Why Join Us

• Be part of a close-knit team in a thoughtfully curated luxury boutique environment
  
• Opportunity to grow within a dynamic and guest-focused hospitality brand
  
• Work in one of Cape Cod's most desirable destinations