At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com

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About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https: //www.jnj.com/medtech

The Clinical Support Specialist will provide comprehensive technical support for medical product sales across both new and established accounts, collaborating with the sales team to achieve sales objectives and enhance market penetration.

Responsibilities:

• Deliver technical and clinical support to physicians, nurses, and other medical professionals regarding company products and services.

• Assist the sales team in preparing and delivering impactful sales presentations to customers.

• Demonstrate the correct usage of products to customers, ensuring clarity and understanding.

• Conduct regular visits to customer locations to gather essential information about company products and assess market conditions.

• Evaluate, diagnose, and repair malfunctioning equipment in response to service calls, ensuring timely resolutions.

• Provide technical support for upgrades and special service initiatives, aiding field service operations.

• Develop customer- and product-centric technical packages and documentation.

• Perform technical analysis and documentation as required; follow up with customers to resolve product usage issues and ensure high satisfaction levels.

• Respond to customer inquiries and provide information as needed.
  Facilitate the understanding of clinical trial data to support customer education.

Qualifications

• Bachelor’s degree in biomedical engineering, electronics, or a related field, with a preference for specialization in physiology

• Fluent in English

• Exceptional oral (including group presentations) and written communication skills, complemented by strong organizational and time management capabilities

• The ideal candidate will possess outstanding interpersonal skills with a proven ability to build and maintain customer relationships

• Analytical thinking and problem-solving skills

• Results-oriented mindset with a focus on achieving goals

• Strong communication and presentation abilities

• Teamwork and collaborative spirit

• High level of integrity and professionalism