ABOUT THE ROLE AND THE TEAM:

The Collections team works to resolve past due balances on active vendor accounts and drive top-line revenue. Our goal is to recover outstanding balances for the company and ensure vendors' billing profiles are up to date so that they retain full access to their account(s). We pride ourselves on impeccable service and support and do what it takes to retain our loyal client base while working to meet business needs.

We are seeking an individual who is activity and outcome oriented, has a strong work ethic and willingness to win. The ideal candidate will thrive in challenging situations, responds well when faced with adversity. You aren't afraid to pick up the phone to have tough conversations and problem-solve. Moreover, you're willing to go above and beyond your call of duty in order to do what's right for both the company and our vendors.

RESPONSIBILITIES:

• Monitor assigned accounts to identify any risk of and outstanding debts
• Contact clients to chase overdue payments
• Investigate data for each debt or bill keeping detailed notes
• Work closely with Sales representatives to help manage accounts and debts
• Provide excellent customer service by answering customer billing and account questions via phone and email
• Follow delinquency procedures for non-paying clients
• Negotiate and create customised payment plans for specific clients who qualify
• Consistently hit and exceed daily activity and monthly collection targets
• Process refunds for approval
• Resolve any billing and customer queries
• Update account status records and collection efforts in CRM
• Daily support payment allocation
• Assisting with any ad-hoc Collections/Accounting projects as needed

SUCCESFULL CANDIDATES HAVE:

• 1 year+ experience in collections, accounts payable/receivable, billing, debt recovery
• Sales/business development or customer service experience would be an advantage
• Strong written and verbal communication skills
• Acute listening skills
• Excellent phone presence
• Strong organisation and problem solving skills
• Resilience
• Ability to effectively manage competing priorities in a fast paced environment
• Solution-orientation
• Experience in NetSuite billing system would be an advantage