This role within retail operations supports the Senior Retail Operations Manager by analysing store performance metrics, coordinating new tool launches, addressing training needs, and serving as the primary contact for operational support. It requires a blend of technical proficiency and strong organizational skills, fostering collaboration and efficiency in a fast-paced retail environment.

Key responsibilities

• Supporting and assisting the Senior Retail Operations Manager with ongoing operations related activity across the UK
• Monitor and analyze store operational performance, including KPIs, and prepare reports for store management and operations teams.
• Provide day-to-day assistance on tools to the stores and share feedback to central teams on local specific needs or constraints.
• Serve as the point of contact for stores requesting support with operational metrics.
• Support the coordination of new process and tool launches.
• Identify training needs on tools and processes within stores and develop training kits, under the guidance of the Senior Operations Manager.
• Contribute to the planning and coordination of future training sessions, events, and initiatives by generating new ideas.

Competencies

• Comfortable working with figures and data, with strong numerical proficiency and the ability to analyze and interpret operational metrics.
• Technologically adept, with the ability to quickly learn and adapt to new tools and systems.
• Skilled in designing training materials, including manuals, guides, and presentations.
• Proficient in PowerPoint, Excel, and Word.
• Solution-focused with a proactive, can-do attitude.
• Strong team player with excellent collaboration skills.
• Highly organized, reliable, and capable of working autonomously while anticipating needs.
• Professional demeanour, with the ability to work efficiently and accurately under pressure.
• Familiarity with Hermes tools and the ability to train other team members.

** Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism."Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."