Customer Ambassador

Join our in-house, full-service Marketing team and play a key role in promoting our extensive range of products and services, all designed to help customers grow their businesses worldwide. Through innovative campaigns, customer events, and strategic initiatives, we bring our brand to life, create meaningful customer experiences, and build lasting relationships with customers on a global scale. The Customer Ambassador is responsible for building and maintaining strong relationships with customers attending Stuller events. This role supports the full customer event experience, including outreach, registration, travel coordination, event communications, and post-event follow-up while representing the Stuller brand with professionalism, enthusiasm, and a customer-first mindset. Key Responsibilities Serve as the primary point of contact for customers throughout the event lifecycle, including event promotion, registration, attendance, and post-event follow-upProactively engage customers to support registration goals for events, trainings, and educational opportunitiesCoordinate travel arrangements, schedules, and special event requests to ensure a seamless customer experienceFacilitate facility tours and support on-site customer activities during Stuller eventsCollaborate cross-functionally with event contributors and business partners to execute successful customer experiencesDevelop and deliver customer-facing presentations and event-related communicationsManage customer inquiries received through the event phone line, email, and other communication channelsConduct account research to ensure customer communications are relevant, targeted, and valuableBuild relationships with customers by understanding their business needs and connecting them with appropriate solutions and resourcesSupport post-event outreach efforts designed to strengthen customer engagement and encourage continued participationUtilize multiple communication channels, including phone, email, chat, and in-person interactions, to provide exceptional customer supportAssist Customer Care operations during high-volume business periods as needed Basic Qualifications Minimum of two years of experience in a customer service, hospitality, events, sales support, or customer-facing roleStrong verbal and written communication skillsExcellent organizational, planning, and time management abilitiesAbility to manage multiple priorities while maintaining a high level of accuracy and attention to detailStrong interpersonal skills with the ability to build rapport and foster positive customer relationshipsProficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPointAbility to work effectively across departments and collaborate with diverse teamsProfessional presence with a customer-focused mindsetAbility to work varying shifts, weekends, holidays, and extended hours as business needs require Preferred Qualifications Experience coordinating events, meetings, trainings, or customer engagement programsFamiliarity with event management platforms such as Cvent or similar registration systemsDemonstrated ability to proactively engage customers and support participation goalsStrong problem-solving skills and sound judgment when navigating customer requests and unique situationsAbility to thrive in a fast-paced environment with changing prioritiesSelf-motivated, enthusiastic, and results-oriented approach to workExperience building relationships across multiple communication channels and customer touchpointsPassion for delivering exceptional customer experiences and strengthening long-term customer partnershipsAbility to anticipate customer needs and identify opportunities to provide additional value and support