Essential Duties and Responsibilities:
- Review and validate data and reports.
- Work assigned reports on a regular basis to identify necessary fixes or work-arounds.
- Make recommendations to improve processes.
- Ensure assignments are current and include proper documentation.
- Use various tracking tools to record assignments, processes and defects.
- Review, research and audit system results.

Minimum Requirements

- High School diploma, GED, or equivalent required.
- 2-4 years of relevant experience required.

- Minimum of 2 years of experience in a clinical and/or healthcare administrative setting

- Minimum of 2 years of customer service experience required

- Proficiency in Microsoft Office applications (Outlook, Word, Excel)

Preferred Requirements

- Minimum of 1 year of experience supporting customers in a call center or high-volume customer service environment
- Demonstrated experience meeting productivity and/or quality metrics (e.g., call volume, accuracy, turnaround time)
- Ability to navigate multiple systems simultaneously during customer interactions

- Prior experience making outbound customer service calls
- Experience using Smartsheet

Home Office Requirements

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service

- Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity

- Minimum 5 Mbps upload speeds

- Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews, -please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

18.00

Maximum Salary

$

22.00