Customer Service Representative

Posted: Saturday, 04 January 2025
Valid Thru: Monday, 03 February 2025
Index Requested on: 01/05/2025 01:18:06
Indexed on: 01/05/2025 01:18:06

Location: New Iberia, LA, 70560, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Marine Systems Inc is hiring!

Description:

Overview

Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our New Iberia, LA location. 70562

Responsibilities

  • Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
  • Ascertains and verifies credit rating of customer and applies to quotation or order.
  • Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
  • Computes price, discount, and shipping charges as required.
  • Initiates purchase requisitions.
  • Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.
  • Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Follows up on orders to ensure delivery by specified dates.
  • Recommends type of packing or labeling needed on order.
  • Resolves customer complaints within limits of authority.
  • Enters ordered parts on sales orders and prints pick tickets for such parts.
  • May require forklift training.
  • Other duties as assigned.

Safety:
  • Develop relationships with coworkers to better understand the processes and culture that affect safety.
  • Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.
  • Thoroughly knowledgeable of Safe Work Policy.


Qualifications

Education/Experience:
  • High School or better.
  • Less than 3 years: In the field or related area


Job Requirements

  • Ability to read technical manuals
  • Ability to interpret exploded diagrams of mechanical assemblies
  • Ability to troubleshoot and identify complex mechanical problems
  • Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
  • Knowledge of Microsoft Office and Oracle

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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