If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending Operations, then JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As an Operations Senior Specialist III- Team Lead, in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. On a team of Specialists your leadership will come through by your example and have the opportunity to help inspire and motivate them to grow in their position and be a go-to support for the team supervisor as you work together to achieve the common goal. You will also perform a variety of roles within the Image Services space relating to Direct Auto Refinance Inbound and Outbound activities.

Job responsibilities

• Manage the daily receipt and assignment of all packages to ensure efficient processing.
• Monitor workflow to ensure timeliness and address any bottlenecks or delays promptly.
• Handle daily volumes as needed to maintain smooth operations and meet service level agreements.
• Generate and analyze departmental reports to identify trends, track performance, and inform decision-making.
• Manage exceptions and resolve complex issues to minimize disruptions and report any issues promptly to the leadership team for swift resolution.
• Communicate verbally and written with internal and external contacts to resolve issues and discrepancies effectively.
• Ensure all published procedures/process flows are up-to-date and reflect current practices and perform additional duties as assigned to contribute to the overall success of the team.
• Demonstrate flexibility by stepping in where needed to support team success and adapt to changing priorities.

Required qualifications, capabilities, and skills

• Ability to lead a team to effectively accomplish the team and individual goals.
• Possess strong attention to detail and advanced problem-solving skills.
• Ability to work in a fast-paced environment and willingness to support team members and contribute to team goals.
• Basic office and computer skills and excellent written and verbal communication skills.
• Ability to work independently or as part of a team and strong interpersonal skills to foster a collaborative team environment.
• Open-mindedness and adaptability to work effectively with diverse team members and proactive in offering assistance and sharing knowledge with colleagues.
• Ability to lift up to 35lbs

Preferred qualifications, capabilities, and skills

• High school diploma or equivalent preferred
• Prior customer service experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans