As a Shop Service Technician, you will be responsible for troubleshooting, repairing, maintaining, and testing industrial pumps used in water, wastewater, and industrial processes in our facility. The ideal candidate will possess a strong technical background, a keen eye for detail, and a passion for delivering high-quality service. You will work closely with other technicians and our service team to ensure the timely and effective repair of pumps and associated components.

Essential Duties & Functions

• Pump Repair & Maintenance: Test, diagnose, dismantle, clean, repair, and refurbish a variety of industrial pumps, based on specifications and customer requirements.
• Perform maintenance tasks to ensure equipment is in optimal working condition.
• Disassemble, inspect, and reassemble equipment and components.
• Ensure all repairs meet or exceed industry standards and customer expectations.
• Use diagnostic tools and equipment to identify equipment performance issues.
• Provide technical analysis and recommend appropriate corrective actions.
• Perform tests to confirm repairs and verify equipment functionality post-repair.
• Creates bill-of-materials needed for refurbishment/repair of equipment.
• Quality Control: Ensure all repairs and maintenance are completed to the highest standards of quality and safety, following established work procedures, safety protocols, and best practices.
• Complete detailed service reports, including findings, repairs performed, and parts replaced.
• Assist with tracking and scheduling repairs to ensure timely completion and delivery.
• Communicate with customers as needed to provide updates on repair status or offer technical recommendations.
• Maintain a professional and positive demeanor when interacting with clients and team members.
• Work closely with other technicians, engineers, and management to improve repair processes, increase efficiency, and enhance service quality.

Minimum Qualifications

• High school diploma, GED, or equivalent
• Experience with industrial equipment performance testing and calibration.
• Knowledge of safety regulations related to industrial equipment and work environments.
• Strong written and verbal communication skills
• Forklift certified or able to pass and obtain certification
• Positive attitude, eager to learn and expand knowledge
• Ability to work independently and with a team
• Strong sense of time organization and urgency

Physical Demands

• Capable of lifting items up to 75 lbs.
• Regularly required to sit, stand, bend, reach overhead, and move about the warehouse
• Ability to pass a drug test, required.

Work Environment

• Warehouse: Standard warehouse equipment (Forklift, pallet jack, pallet racking, crates, etc.)
• Standard Weekly Job Hours, Monday through Friday: 40 Hours (8: 00AM – 5: 00PM). Occasional evening and weekend work may be required as job duties demand.

Benefits:

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

The company is committed to equal employment opportunity. The company will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to, age, ancestry, childbirth or related medical condition; citizenship; color; creed, familial status; gender expression; gender identity; genetic information; height; weight; marital status; national origin; physical or mental disability or handicap; pregnancy; race; religion; sex; sexual orientation; uniform service member status or veteran status; or any other characteristic protected by applicable federal, state, or local laws.