Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:

• Work/Life Balance: Paid Time Off, Paid Holidays
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary:

The NOC (Network Operations Center) Operator works from the Covington, LA location. This position will receive experience in satellite telecommunications, network monitoring, and system troubleshooting. Organizational, analytical, and time management skills will help drive success in this position. Having outstanding interpersonal and communication skills will allow them to work efficiently with other team members to maintain the successful operation of our global ground (Gateways) and space-based (Satellite) networks.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Learn the components, functions, and interfaces of the Globalstar networks
• Monitor and control the Globalstar worldwide ground and space-based networks using customized and standard network monitoring tools
• Learn the details of commanding and controlling the Globalstar Satellite Constellation
• Use experience, trending analysis, and external input to prevent or minimize system outages
• Isolate and resolve any network issues in a timely manner and document all activities with the “JIRA” ticketing system
• Work with Gateway, Satellite, System Engineering, Information Technology, Customer Relations, and other Globalstar departments to ensure the successful operation of the Globalstar network
• Draft and maintain operations procedures, training materials, and other documents

Skills and Competencies:

• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
• Excellent organizational skills with attention-to-detail
• Ability to meet multiple deadlines in a fast-paced environment
• Ability to effectively manage time and prioritize tasks
• Ability to act with integrity, professionalism, and confidentiality
• Proficiency with Microsoft Office
• Familiarity with NetSuite
• Problem solving skills
• Good understanding of workstation operations, computer operating systems, and network monitoring tools
• Complete all required training and certification within the prescribed timeframe
• Flexible shift schedule to support 24/7/365 network operations; must be willing to work any shift

Education, Experience, and Licenses/Certifications:

• Degree or equivalent work experience in related discipline
• Experience with Technical Support and other troubleshooting entities preferred
• Complete all required training and certification within the prescribed timeframe
• Flexible shift schedule to support 24/7/365 network operations
• CCNA certified a plus

Physical Requirements:

• Willingness and ability to travel as needed
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 15 pounds at times
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Differential pay available where applicable

Globalstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)