Universal Banker

< p> < span style="color: rgb(0, 0, 0); "> < strong> Location: < /strong> On site at location listed in job posting< /span> < /p> < p> < span style="color: rgb(0, 0, 0); "> Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships.& nbsp; Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management.< /span> < /p> < p> < span style="color: rgb(0, 0, 0); "> < strong> Essential Duties and Responsibilities& nbsp; < /strong> < /span> < /p> < p> < span style="color: rgb(0, 0, 0); "> < strong> Sales and service< /strong> < /span> < /p> < ul> < li> < span style="color: rgb(0, 0, 0); "> Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.< /span> < /li> < li> < span style="color: rgb(0, 0, 0); "> Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.< /span> < /li> < li> < span style="color: rgb(0, 0, 0); "> Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.& nbsp; < /span> < /li> < li> < span style="color: rgb(0, 0, 0); "> Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.< /span> < /li> < li> < span style="color: rgb(0, 0, 0); "> Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.< /span> < /li> < li> < span style="color: rgb(0, 0, 0); "> Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.& nbsp; & nbsp; < /span> < /li> < /ul> < p> < span style="color: rgb(0, 0, 0); "> < strong> Client experience< /strong> < /span> < /p> < ul> < li> < span style="color: rgb(0, 0, 0); "> Research and resolve problems and respond to client inquiries on account status.< /span> < /li> < li> < span style="color: rgb(0, 0, 0); "> Deliver excellent client experiences consistently and promptly resolve client issues effectively.< /span> < /li> < li> < span style="color: rgb(0, 0, 0); "> Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.< /span> < /li> < /ul> < p> < span style="color: rgb(0, 0, 0); "> < strong> Compliance and risk management< /strong> < /span> < /p> < ul> < li> < span style="color: rgb(0, 0, 0); "> Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.< /span> < /li> < /ul> < p> < span style="color: rgb(0, 0, 0); "> < strong> Operational efficiency< /strong> < /span> < /p> < ul> < li> < span style="color: rgb(0, 0, 0); "> Assist banking center associates with all aspects of daily operations as needed, including audit controls.< /span> < /li> < li> < span style="color: rgb(0, 0, 0); "> Assist banking center management with “on the job training” of new associates.< /span> < /li> < li> < span style="color: rgb(0, 0, 0); "> Stay informed of all operational updates and changes to ensure compliance with all current guidelines.< /span> < /li> < /ul> < p> < span style="color: rgb(0, 0, 0); "> Perform all other job related duties as assigned< /span> < /p> < p> < span style="color: rgb(0, 0, 0); "> < strong> Qualifications< /strong> < /span> < /p> < p> < span style="color: rgb(0, 0, 0); "> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.< /span> < /p> < ul> < li> < span style="color: rgb(0, 0, 0); "> High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.< /span> < /li> < /ul> < p> < span style="color: rgb(0, 0, 0); "> & nbsp; < /span> < /p> < p> < span style="color: rgb(0, 0, 0); "> As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements< /span> < /p>