Sr Claims Clerk

Posted: Wednesday, 16 July 2025
Valid Thru: Friday, 15 August 2025
Index Requested on: 07/17/2025 01:25:06
Indexed on: 07/17/2025 01:25:06

Location: New Orleans, LA, 70112, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

Under direct supervision, performs a variety of claim clerical support duties for the Service Center or for the Claim Office.
  • High school diploma or GED; or the equivalent in related work experience.
  • Minimum 5 years of experience in the claims/liability environment or the equivalent, demonstrating a basic knowledge of computer operations and of claim file systems and procedures.
  • Must demonstrate basic knowledge of computer operations and of claim file systems and procedures.
  • Proficient in the Microsoft suite of products and like systems.
  • Must be capable of working in a fast paced environment.
  • Must be flexible, adaptable, and have excellent multi-tasking skills.
  • Must be technically proficient.
  • Excellent oral and written communication skills are essential.

#LI-EM3
  • Matches proper file and/or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM.
  • Types a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients.
  • Performs control operator functions for various Service Center or Claim Office data systems.
  • Retrieves and/or re-files items from central storage facility and maintains accurate records of file activity.
  • Receives dock and messenger service deliveries and verifies accuracy of delivered material.
  • Prepares outgoing mail for shipment which includes the necessary attachments, wrapping, and sealing. This will include shipping/receiving computer equipment.
  • Performs a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sort/preparing files, and data entry.
  • Assists in updating jurisdictional notices and manuals used in the office.
  • Pulls files from storage for in-house state audits.
  • Prepares files in electronic form for state audits (payment history, file notes, and gathering medical reports).
  • Contacts agents and insured on routine claims to obtain coverage information or obtains through the various systems.
  • Issues payments, requests wage information for the adjusters, orders surveillance, and completes medical calls to obtain the current work status.
  • Schedules medical appointments and sends all appropriate correspondence relating to that appointment.
  • Performs other related work as required or requested.
  • Upholds the Crawford Code of Conduct.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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