Sr Claims Clerk
Posted:
Wednesday, 16 July 2025
Valid Thru:
Friday, 15 August 2025
Index Requested on:
07/17/2025 01:25:06
Indexed on:
07/17/2025 01:25:06
Location:
New Orleans, LA, 70112, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Crawford & Company is hiring!
Description:
Under direct supervision, performs a variety of claim clerical support duties for the Service Center or for the Claim Office.
- High school diploma or GED; or the equivalent in related work experience.
- Minimum 5 years of experience in the claims/liability environment or the equivalent, demonstrating a basic knowledge of computer operations and of claim file systems and procedures.
- Must demonstrate basic knowledge of computer operations and of claim file systems and procedures.
- Proficient in the Microsoft suite of products and like systems.
- Must be capable of working in a fast paced environment.
- Must be flexible, adaptable, and have excellent multi-tasking skills.
- Must be technically proficient.
- Excellent oral and written communication skills are essential.
#LI-EM3
- Matches proper file and/or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM.
- Types a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients.
- Performs control operator functions for various Service Center or Claim Office data systems.
- Retrieves and/or re-files items from central storage facility and maintains accurate records of file activity.
- Receives dock and messenger service deliveries and verifies accuracy of delivered material.
- Prepares outgoing mail for shipment which includes the necessary attachments, wrapping, and sealing. This will include shipping/receiving computer equipment.
- Performs a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sort/preparing files, and data entry.
- Assists in updating jurisdictional notices and manuals used in the office.
- Pulls files from storage for in-house state audits.
- Prepares files in electronic form for state audits (payment history, file notes, and gathering medical reports).
- Contacts agents and insured on routine claims to obtain coverage information or obtains through the various systems.
- Issues payments, requests wage information for the adjusters, orders surveillance, and completes medical calls to obtain the current work status.
- Schedules medical appointments and sends all appropriate correspondence relating to that appointment.
- Performs other related work as required or requested.
- Upholds the Crawford Code of Conduct.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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