Essential Functions:

•Responds to production problems or user calls. Determines cause of problem and resolves problem or
obtains necessary help in resolving problem. Instructs users or operations in solution.
• Discusses programs or change requirements with users and other analysts. Defines functional
requirements such as user requests for a new report or a systems enhancement.
• For smaller enhancements, writes program specifications or list of functional requirements. May prepare
estimates of time or resources required.
• With minimal or no assistance, codes programs based on assigned specifications or own specifications,
creates test plans, tests programs and may review test results.
• Writes documentation or prepares help screens for users, operations and future program maintenance.
Advises users on systems use.
• Typical projects include design of a systems enhancement or programming involving data extraction, data
creation, updating multiple files, storage and databases, data presentation, as well as reporting.
• Attends training and meetings, and reads and studies for personal development to learn about the
business and to keep current with the professional field.
• Identifies and responds actively to the needs of all customers in alignment with the values and goals of the
company and is open and responsive to change.

Decision-Making/Supervisory: Receives general review of functional specifications and task priorities from a project leader or supervisor.
Receives detailed review of program specifications. May provide guidance or instruction to other employees in demonstrating how to perform tasks or resolve
problems.

Problems encountered include finding and correcting operational errors, determining how to design a systems
enhancement and testing programs and systems.

Works with user staff, project leaders and supervisors and other technical staff to determine functional
requirements for programs, systems enhancements or to resolve operational problems. Participates in team
interaction.

Must have some experience in data analysis, accessing data via SQL queries, and report design. Requires basic knowledge of business functional area(s) and its supporting applications systems, technical platform capabilities, planning, conducting user interviews, data analysis, structural systems design methodology, and the principles of systems design, on-line design and database design.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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