Product:

• Develop and implement the Ocean Freight strategy, translating requirements, ensuring realization, and monitoring progress.
• Oversee FCL and LCL capacity management at country level, ensuring adherence to global rates.
• Set, communicate, and monitor KPIs to drive continuous improvement in capacity management.
• Build and maintain strong relationships with service providers.
• Manage Ocean Freight P& L, focusing on budget targets, profitability, and cost control.
• Escalate carrier performance issues to local and regional teams as required
• Direct country-level pricing activities and supervise new product implementation.
• Collaborate with regional and cluster leaders to align Ocean Freight operations with broader strategies.
• Align with and support commercial team with solution design, customer visits and manage cross-department communication to meet targets.
• Work with Finance to ensure financial performance meets budgetary requirements.
• Liaise with regional teams for support in achieving country and regional objectives.
• Manage and approve risk processes in line with regional and global guidelines.
• Set and monitor growth strategies to meet budgetary targets for Ocean products.
• Ensure compliance with DGF guidelines on forecasting, capacity management, and global contracts.
• Manage local procurement needs and oversee spot quotes and consolidation opportunities.
• Act as the country escalation point for pricing and procurement issues.

Operations:

• Oversee all in-country Ocean Freight activities, ensuring KPI achievement and improvement.
• Ensure completion of pre and post month-end procedures to minimize financial impact on country P& L and embed new business activities within operations per BPM processes, escalating to BPM Head as needed.
• Provide direction on supplier selection, pricing, procurement, and tender management, while managing relationships with overseas stations for effective IE business.
• Serve as country escalation point for operational issues and ensure compliance with GDP standards, revenue, international trade laws, and DGF IE policies, supporting the company's environmental program.

Country Ocean Thermonet Product Head:

• Approve or reject non-conforming freight and containers.
• Define, implement, and enforce Thermonet services and GDP standards, including LSHC targets.
• Monitor, analyse, and report on DHL Ocean Thermonet activities and results.
• Involvement in hiring and selection of station contacts for Thermonet and ensure effective recruitment, training, and motivation of staff.
• Conduct regular reviews of quality control procedures, Arial impacting Thermonet processes.
• Serve as the escalation point for Thermonet issues and support sales with Thermonet-specific knowledge.

Team Leadership:

Making Customers More Successful

• Maintains effective relationships with customers.
• Develops, commercializes and delivers high quality, innovative services and solutions.
• Inspires customers and gains their commitment.
• Gains organizational alignment & support for their customers’ needs.

Shaping Direction

• Ensures strategies / plans are aligned and reflect other views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.

Driving High Performance

• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.

Developing Others

• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.

Developing Self

• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.