Customer Service Agent

Posted: Thursday, 26 September 2024
Valid Thru: Saturday, 26 October 2024
Index Requested on: 09/26/2024 19:32:40
Indexed on: 09/26/2024 19:32:40

Location: Hebron, KY, 41021, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Zeiss Group is hiring!

Description:

PRIMARY RESPONSIBILITIES:
  • Responds, investigates, and resolves any inbound customer requests and inquiries
  • Uses several systems for status updates on all network orders
  • Provides technical assistance and support for incoming queries and issues
  • Recommends appropriate product
  • Place outbound calls to accounts to resolve items on unclean orders
  • Manages difficult customer situations in a calm and professional manner
  • Proactively contacts customers to follow up on customer requests
  • Manually enter orders into the system
  • Applies discounts and credits on warranty claims
  • Provides pricing on individual and multiple orders
  • Notifies customers on any deviations from delivery or further commitments ahead of time
  • Builds customer interest in new products (lenses, coatings) and services
  • Provides information, and modifications to insurance claim order
  • Assists with product conversions
  • Provides assistance to sales, marketing, and finance
  • Assist internal stakeholders with inquiries related to accounts, products, services, and status of orders
  • Documents contacts, actions, and responses in the provided tools
  • Actively gathers feedback and drives continuous improvement of services and processes


QUALIFICATION REQUIREMENTS:
  • High school diploma or equivalent
  • Strong customer focus and customer service attitude
  • Strong verbal and written communication skills
  • Excellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments.
  • Strong ability to work in a fast-paced environment and under certain time pressure, high flexibility and adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and/or escalate to the appropriate management level
  • Strong problem solving, teamwork, and time management skills
  • 3 to 5 years of either technical customer service experience and/or optical experience
  • Willingness and ability to catch up on customer service and/or optical skills & knowledge (depending on individual background and experience)
  • Solid computer and Microsoft Office skills, in particular, Excel and Word

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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