TRANSIT AUTHORITY OF NORTHERN KENTUCKY

POSITION DESCRIPTION

March 2025

Position Title: Special Services Operator Dept./Division: Operations

Reports to: Manager of Special Services FLSA Status: Non-Exempt Safety Sensitive Position: Yes

JOB SUMMARY:

Under the direction of the Manager of Special Services, it provides safe, efficient, on-time, door-to-door delivery for passengers by means of public transportation.

EDUCATION/EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent.
• Excellent customer service skills
• Strong communication and people skills.
• Ability to work independently
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to learn detailed schedule information about TANK bus routes.
• Ability to work cooperatively and be a team player.
• Ability to keep clear and accurate records.

ESSENTIAL FUNCTIONS:

• Drives a Special Service bus in a safe, courteous, and reliable manner throughout the TANK service area within a daily assigned schedule.
• Assists in the boarding/alighting of all passengers including those in wheelchairs and with mobility aids.
• Assures the proper securement of wheelchairs.
• Assists passengers to and from the coach to the door of their destination.
• Notifies dispatch of pick up/drop off deviations, schedule deviations as well as accidents or passenger incidents.
• Notifies dispatch of passengers’ medical or behavioral problems and mechanical or electrical problems with the bus.
• Administers TANK’s fare policy and sees that fares are deposited into the farebox
• Operates on-board computer for farebox and communication with dispatch
• Dispense information on TANK’s services to passengers as needed.
• Advise passengers of rules and regulations when necessary.
• Completes and submits written reports concerning passenger incidents, preventable and non-preventable accidents.
• Performs other duties as assigned.

Special Service Operator

March 2025

Page 2 of 2

PHYSICAL DEMANDS:

• Must be able to sit for extended period.
• Must be able to stand and move about.
• Must be able to walk up and down the steps of the bus multiple times throughout the shift.
• Must be able to stop and bend to secure wheelchairs.
• Must be able to push and pull to assist passengers in wheelchairs.
• Must be able to reach out and have the finger dexterity to use MDT unit radio system.
• Must be able to read and comprehend written material.

LICENSE REQUIRED:

• Valid Driver’s License

SUPERVISORY RESPONSIBILITIES:

• None

INTERNAL & EXTERNAL CONTACTS: TYPE:

• Passengers Transportation
• Internal Staff Various

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. An incumbent may be asked to perform other duties as required.

11/6/25