JOB RESPONSIBILITIES

• Contact borrowers with past-due accounts by phone or mail to request payment. Negotiate extensions and modifications of loans, and arranging payment schedules.
• Review assigned accounts to determine if collection methods have been effective. Recommend to collections manager accounts to review for special handling or intensified collections actions.
• Maintain accurate and complete records on past-due accounts and collections actions.
• Ensure that loan collections actions on assigned accounts are appropriate and timely, and that established policies and procedures are observed.
• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Position normally requires a high school diploma or GED plus such practical knowledge and skills as would be learned on the job.
• Over six and up to twelve months of experience.
• Driver's License.
• Excellent Oral and Written communication skills.
• Proficient PC Skills.
• Excellent organizational skills.
• Knowledge of policy and procedures of Community Trust Bank.
• Excellent telephone skills.

WORKING CONDITIONS

• Normal Office Conditions.
• Some travel required.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.