SUMMARY: Supervises assigned personnel while providing administrative and operational support for the Exception Item Processing Department.

JOB RESPONSIBILITIES

• Monitor daily production functions to ensure that all tasks within the Exception Item Processing department are completed in a timely manner.
• Perform personnel performance reviews, set goals, recommend new hires, terminations, and salary increases.
• Resolve more complex problems, which cannot be handled by staff.
• Monitor daily nonpost, stop payment, and overdraft processes to ensure that issues are resolved.
• Handle ACH Origination overages and provide assistance with everyday issues directly with Companies in a professional manner.
• Monitor the ACH processes and handle Reg E disputed items.
• Monitor and manage reports dealing with Reg O.
• Review, summarize, and distribute management reports.
• Monitor for fraudulent/suspicious activity and handle forgeries.
• Manage special projects such as new products, software updates, compliance/regulator changes, and remediation projects while maintaining record of change management for all procedural or software changes and maintain record of testing.
• Train new employees.
• Ensures all actions performed are in compliance with government regulations and organizational policies and procedures.
• Other duties as assigned.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Position normally requires a high school diploma or GED plus such practical knowledge and skills as would be learned on the job.
• Minimum five years of experience in Banking and/or Exception Item Processing applications.

· Excellent communication and interactive skills with staff and others; internal and external.

· Knowledge of workflow throughout the bank and how it impacts functions supervised and other departments' functions.

· Knowledge of bank products.

· Knowledge of core system and related ancillary systems.

· Staff development skills (providing training and education).

· Ability to delegate effectively.

· Excellent problem solving and analytical skills.

· Excellent knowledge of Microsoft Word, Powerpoint, and Excel.

· Refers questionable matters to management.

· Valid driver’s license.

WORKING CONDITIONS

· Works in a production oriented atmosphere.

· Some travel may be required for training and bank mergers.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.