SUMMARY: Performs a variety of duties related to assisting customers/users, review of account information, maintaining and/or inputting information in certain computer and FIS systems.

JOB RESPONSIBILITIES

· May answer a large call volume and then assist the user and/or transfer the call to an appropriate party.

· May perform input of information including account maintenance to certain computer and FIS systems.

· May perform certain FIS security functions and network security functions such as unlocking and/or resetting passwords.

· May perform certain functions including set up of accounts in FIS systems such as Internet Banking.

· May review new or updated deposit account information including IRAs.

· May perform certain functions needed to distribute customer information for internet banking customers, ATM/Debit Card customers, loan customers etc.

· Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.

· Perform other duties as assigned.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

· Position normally requires a high school diploma or GED plus such practical knowledge and skills as would be learned on the job and through training.

· More than one year of experience is typically required to demonstrate proficiency in assigned tasks.

· Excellent PC skills and keyboarding ability.

· Excellent oral and written communication skills.

· Excellent organizational skills.

· Knowledge of FIS data processing system.

· Refers questionable matters to management.

WORKING CONDITIONS

· Works in a call center atmosphere. Environment may be noisy.

· Works under close supervision until proficiency in carrying out assigned responsibilities is demonstrated.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an all inclusive list of responsibilities, duties and skills required of personnel assigned to this position.