SUMMARY: Performs a variety of clerical duties related to establishing and maintaining customer information files.

JOB RESPONSIBILITIES

• Performs a variety of clerical duties, which may include research, overdrafts, adjustments, reconciling, computerized operations, courier, preparing statements, and reports.
• Performs any combination of the following routine clerical duties depending on area assigned: files and/or alphabetizes items; cross indexes information; posts data to records; reconcile statements and accounts; monitor ACHs; handle overdraft services issues; address verifications; verifies statement balances; research; and investigate customer account issues.
• May operate merchant deposit equipment, postage machines, inserting machines, branch capture machines, and general office equipment.
• May perform or be cross-trained to perform a variety of clerical duties relating to deposit services including, but not limited to, check processing, deposit verifications, general ledger balancing, prepare data files, charge-off accounts, reclamations, confirmations, and monitor daily reports for overdraft services’ situations.
• Monitoring and updating Excel spreadsheets.
• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Position normally requires a high school diploma or GED plus such practical knowledge and skills as would be learned on the job and through training.
• Over five years of experience is typically required to demonstrate proficiency in assigned tasks.
• Excellent PC skills and keyboarding ability.
• Excellent oral and written communication skills.
• Excellent organizational skills.

· Ability to lift 15 pounds several times daily.

· Demonstrated ability to take such actions as would normally be necessary to accomplish expected results in a non-repetitive but standardized situation.

· Handles complicated matters and only refers questionable matters to supervisor, when needed.

WORKING CONDITIONS

· Works in a production oriented atmosphere. Environment may be noisy. Temperature may fluctuate to maintain equipment in optimal conditions.

• Works under regular supervision based on demonstrated proficiency in carrying out assigned responsibilities.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.