About Us

"Forensic Advantage® opens doors to a dynamic and collaborative environment, offering a full-featured Laboratory Information Management System tailored by forensic experts for laboratories of all sizes. Our team is solution-focused, putting Time, Energy, and Attention into understanding problems and implementing solutions that make a difference. The people at our tight-knit team wear multiple hats, providing ample opportunities for vertical growth. We aim to deliver a "wow" experience, encouraging our customers to stay with us. If you thrive in a motivated, fast-paced environment, where your contributions are valued, consider joining us at Forensic Advantage."

Who We’re Looking For

We are seeking a highly motivated and detail‑oriented Application Consultant to join the Forensic Advantage team. In this role, you will guide customers through the successful adoption of our LIMS and CMS solutions, ensuring they experience a smooth transition from their current systems to the FAS platform.

You will work closely with customers to understand their business processes, translate workflow and operational requirements into application configurations, and provide expert guidance throughout each implementation. This includes leading requirement‑gathering conversations, advising on best practices, supporting user acceptance activities, and helping customers maximize the value of the solution.

The ideal candidate brings strong analytical skills, excellent communication abilities, and the confidence to engage directly with customers in both structured and highly dynamic environments. You should be able to think creatively when roadblocks arise, collaborate effectively with cross‑functional teams, and maintain a proactive, organized approach throughout the project lifecycle.

We’re looking for someone who enjoys solving problems, can clearly articulate technical concepts to non‑technical audiences, and thrives in a setting where building trusted relationships with customers is essential. If you are energized by helping organizations succeed and are excited to serve as a knowledgeable advisor throughout the implementation journey, this role is a great fit.

Primary Responsibilities

Training:

• Deliver training sessions as defined in the project Statement of Work
• Train both customers and internal staff on product functionality, either onsite, via virtual sessions, or at customer locations

Consultation:

• Build trust and rapport with customers to understand business requirements and guide them through the elicitation process
• Analyze customer workflows and present effective strategies for implementing the LIMS and/or CMS application(s)
• Provide recommendations that align customer needs with product capabilities, setting clear expectations throughout the implementation
• Collaborate with customers to guide solution testing based on use case requirements, including functionality and data validation
• Think creatively to work through obstacles and escalate issues appropriately when needed

Documentation:

• Develop and maintain user and admin documentation as needed for project success
• Contribute content for release notes, upgrade guides, and deployment instructions
• Craft responses for RFPs, including solution descriptions, implementation methodologies, and other relevant components
• Tailor RFP content to align with customer needs and highlight the value of our solutions

What Will Make You Stand Out

• Experience in Crime Lab (LIMS) or Medical Examiner industry.
• Strong Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate technical concepts clearly and concisely to both technical and non-technical audiences. Experience in presenting complex information in a compelling and persuasive manner.
• Team Collaboration: A collaborative mindset with the ability to work effectively in cross-functional teams.
• Client-Focused Approach: A strong commitment to client satisfaction and building long-term relationships. Proven ability to understand client needs, anticipate challenges, and deliver solutions that exceed expectations.
• Continuous Learning: A commitment to continuous learning and professional development.
• Organizational Skills: Strong organizational abilities, dependable, and self-motivated individual.

What We Offer

Forensic Advantage® Systems (FAS) offers competitive salaries, registered retirement savings plan matching programs and employee stock ownership options. We also provide our employees and their families with access to our corporate health, dental and vision plans. FAS employees are also provided with life insurance, disability and AD& D coverage. This job is a full-time position.

The role of the Consultant, Application Support is a work-from-anywhere position. Depending on project(s), travel could be as high as 30%, though the actual amount will vary by project. Some flexibility in hours is allowed, but FAS employees must be available during the "core" work hours. In addition to paid vacation, we offer our employees flexible paid personal time.