It' s fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary

Endpoint Technologies Specialist delivers first‑ and second‑level technical support for internal users across the organization. This role supports Windows workstations, mobile devices, and core corporate technologies. Responsibilities include both hands‑on and remote support for applications, hardware, and platforms used by our domestic and international teams. A major focus of the role is managing all incoming and outgoing end‑user equipment—ensuring computers and smartphones are inventoried, cleaned, prepared, and ready for deployment.

Essential Job Responsibilities

• Manage the inventory, imaging, deployment, and support of desktop and laptop systems
• Document processes and maintain accurate technical documentation
• Install, maintain, and support hardware, operating systems, and applications
• Participate in maintaining the deployment environment
• Work support queues to identify and resolve technical issues
• Assist with equipment moves for users and office locations
• Provide support for laptops, tablets, and smartphones
• Create, deactivate, and manage Active Directory objects
• Assess and help integrate new technologies into the production and support environment
• Collaborate with the Director of Corporate IT and partner departments
• Manage shipping and receiving of all IT equipment

Qualifications & Requirements

• Education: Bachelor' s degree in Information Technology, Computer Science, or related field.

• Experience: 1-3 years of experience in technical support or related field.

• Skills:

  • Analytical Thinking

  • Communication

  • Computer Literacy

  • Customer Relationship Management (CRM)

  • Detail-Oriented

  • Hardware Diagnostics

  • Problem Solving

  • Professional Collaboration

  • Remote User Support

  • Service Desk

  • Technical Support

  • Troubleshooting
    

• Certifications: CompTIA A+ , Microsoft Certified: Modern Desktop Administrator Associate.

• Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

• Ability to lift and move boxes up to 50 lbs.

#LI-KS1

The Compensation range for this role is 45, 000 to 50, 000 USD annually and may be eligible for an annual bonus.

​

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq' s Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you' ll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.