JOB DESCRIPTION

The Personal Contents Property Adjuster is responsible for managing an inventory of personal property claims related to fire, water, pest infestation, and theft at storage facilities. The role involves reviewing rental agreements, investigating losses (including video surveillance and gate logs), obtaining statements from the facility, insured parties, and witnesses, and validating submitted worksheets of personal property values. The adjuster will manage independent adjusters and experts, interpret policy language to determine coverage and payment, post and evaluate reserves, write coverage letters and reports, and deliver exceptional customer service.

This position reports directly to the Team Leader. The ideal candidate demonstrates initiative, strong prioritization and multitasking abilities, flexibility, and the capacity to meet industry best practices and claim handling requirements in a fast-paced, dynamic environment.

This is a hybrid position, with three days per week in-office.

Key Responsibilities:

• Investigate facts of loss, including computerized damage estimation of personal property
• Conduct coverage analysis to determine eligibility and identify any exclusions
• Draft coverage letters, including disclaimers and Reservation of Rights letters, for distribution to customers
• Ensure timely posting of loss and expense reserves; manage claims from assignment to completion, including investigation and coverage interpretation
• Review and adhere to client handling instructions
• Settle claims promptly and fairly
• Maintain data integrity through accurate coding and use of system functions
• Demonstrate excellent communication, negotiation, organizational, and analytical skills

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.