Job Description:
Role

This position supports Account Officer(s) in the relationship building and administration of accounts where the bank is acting as trustee, personal representative, conservator, guardian or agent. Oversees daily operational activities of accounts as well as provide the highest level of customer service to clients, attorneys, CPA's, beneficiaries and other wealth advisors related to these accounts. Assists in business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Essential Duties & Responsibilities

• Acts as liaison between clients, officers and other support units by researching/responding to information requests (e.g. using knowledge and understanding of documents and legal requirements to handle discretionary distributions, tax planning, trust funding, trust termination, etc.)
• Accomplishes day-to-day account administration activities, including, but not limited to daily reports, account set-ups, deposits and withdrawals of cash and assets, and requesting investment trades.
• Prepares memos, reports, and internal and external correspondence, as appropriate.
• Partners with and assists officer in recognizing issues and errors, researching and resolving issues, and follows through to ensure client satisfaction and to prevent recurrence.
• Annually reviews all assigned accounts for compliance with document requirements and with company and department policies and procedures. Actively ensures compliance with all organizational policies and procedures, the Code of Conduct & Ethics and all applicable laws and regulations, information security and suspicious activity reporting requirements.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Experience

Requires the ability to read and understand various trust and related documents, ancillary reports, etc. Minimum of one to two years related work experience for a trust company, law firm, etc. or equivalent work experience.

Education/Certifications/Licenses

Bachelor's degree from an accredited institution or equivalent work experience.

Skills

Uses initiative to work in a demanding environment that requires a self-starter. Able to adapt quickly and willingly embrace change. Excellent verbal, written and interpersonal communication skills. Able to work independently. Must have well developed analytical and problem solving skills.

CapFed® is an equal opportunity employer.