Technology Support & Operations Manager

Posted: Saturday, 10 January 2026
Valid Thru: Monday, 09 February 2026
Index Requested on: 01/10/2026 19:37:43
Indexed on: 01/10/2026 19:37:43

Location: Topeka, KS, 66601, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Capitol Federal Savings Bank is hiring!

Description:

Job Description:

The Technology Support & Operations Manager leads the IT Service Desk team and oversees daily technical support operations. This role ensures timely issue resolution, continuous service improvement, and a high-quality support experience for end users. The Manager serves as the highest escalation point for complex incidents and represents the TSO Director as needed.

Key Responsibilities
  • Lead, coach, and develop the IT Service Desk team
  • Oversee service desk operations and ensure SLA compliance
  • Act as final escalation point for critical technical issues
  • Develop and maintain service desk policies, procedures, and metrics
  • Drive process improvements, automation, and quality assurance
  • Manage end-user device lifecycle and knowledge base
  • Communicate outages and service updates to stakeholders


Qualifications
  • 6-8 years of IT support experience; 2-3 years in a leadership role
  • Bachelor's degree in IT or equivalent experience
  • Strong background in desktop support, infrastructure, and ITSM
  • Preferred certifications: ITIL, CompTIA A+/Network+, Microsoft Endpoint/Modern Desktop, HDI-DSM


Skills
  • Proven leadership and coaching ability
  • Strong communication, organization, and problem-solving skills
  • Customer-focused mindset

CapFed® is an equal opportunity employer.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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