Job Description:
Role

This position is an experienced, senior role and performs in an acting Fraud Manager role when necessary. Act as a project leader for special investigations and trains analysts working in the other analyst positions. Oversee and/or produce proactive studies, reports, briefings, threat assessments, threat warnings and link analysis of criminal activity affecting the Bank. Involves significant independent effort and decisions to investigate and ascertain facts pertaining to referrals to the Financial Intelligence Unit. Perform oversight of investigative processes and alerts.

Essential Duties & Responsibilities

• Identifies, contacts and interviews persons involved in cases; takes statements from witnesses, complainants and affected persons or their representatives.
• Gathers and organizes evidence in furtherance of an investigation.
• Prepares reports of facts found during an investigation; and prepares a case for presentation to management, internal audit, internal compliance units, elder/dependent adult protective service agencies, law enforcement, and/or in court.
• Conduct complex research and strategic analysis used to identify and evaluate patterns and trends and evaluate criminal activity forecasts and victim and suspect profiles.
• Act as a liaison to national, state and local criminal intelligence organizations.
• Oversee and/or produce and review intelligence studies, reports, messages, briefings, papers, threat assessments, threat warnings, link analysis, and forecasts for management.
• Prepare, monitor, and evaluate intelligence reports on criminal activity, threats, and vulnerabilities.
• Attend regional meetings of crime analysis professionals to share information on crime patterns, new methodologies, and developing tools.
• Conduct special circumstance Enhanced Due Diligence investigations and assessments.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Must comply with current applicable laws, regulations and bank policies and procedures.

Experience

A minimum of five years of experience in the FIU or similar professional experience is required.

Preferred Experience

Ten (10) or more years of professional experience conducting criminal investigations and/or bank fraud investigations in a law enforcement agency or financial institution. Demonstrated career progression demonstrating experience and/or training in leading teams.

Education/Certifications/Licenses

A Bachelor's degree from an accredited university may be substituted for experience. A valid driver's license is required for training and meetings with law enforcement and/or court appearances. Upon appointment or promotion from Fraud Specialist, new members must successfully complete and pass training prescribed by FIU management; such as the ACAMS, Certified Anti-money Laundering Specialist; the ACFE, Certified Fraud Examiner; the ABA, Certified AML and Fraud Professional; VISA University, Fraud Risk Management Rule Development; an approved Law Enforcement investigative academy or other approved courses.

Skills

• Proficient in Advanced Excel. Able to use database, spreadsheet, word processing and other software programs, to record and maintain records. Able to learn and retain knowledge of local, state, and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities. Able to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulations and to limit potential liability for the organization. A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Physical Requirement
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6- 8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management.

Regular in-office attendance required.

Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

CapFed® is an equal opportunity employer.