Job Description:

Job Title: Personal Lines Insurance Account Manager

Location: Wichita, or Overland Park

Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.

Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

We're hiring a Personal Lines Account Manager to support a growing insurance agency. This role is responsible for servicing personal lines insurance policies, managing day-to-day client requests, and ensuring accuracy, compliance, and a high-quality client experience. You'll support a dedicated producer while also assisting the broader Personal Lines team-playing a key role in operational consistency and risk management.

Key Responsibilities

The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.

• Manage service and processing for a Personal Lines book of business
• Handle endorsements, policy changes, ID cards, and client requests
• Process new business, renewals, cancellations, and rewrites
• Work with insurance carriers to quote, issue, and resolve policy issues
• Maintain accurate, compliant documentation in AMS360 (Vertafore) and carrier systems
• Identify coverage gaps, errors, and compliance risks

Required Qualifications

• 1-3+ years of Personal Lines insurance experience
• Active Property & Casualty (P& C) license
• Knowledge of personal auto, homeowners, and umbrella insurance
• Experience with AMS360 (Vertafore) or similar agency management systems preferred
• Strong attention to detail, organization, and multitasking ability
• Professional communication and customer service skills

Core Competencies

Successful candidates typically demonstrate the following competencies:

• Customer Focus
• Communication Skills
• Integrity and Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

CapFed® is an equal opportunity employer.