We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands - ATI, APEA, and NursingCE - offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data - including more than 12 million proctored assessments - that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes.

WHERE YOU'LL WORK

This position will work a hybrid schedule in our Leawood, KS office preferred.

HOW YOU'LL SPEND YOUR TIME

• Provide prompt and effective responses to all incoming phone calls, emails, and live chats.

• Ensure timely resolution of all customer issues and concerns.

• Stay updated on the company's ever-changing range of products and services.

• Collaborate with internal teams to provide necessary support and assistance.

• Provide first level technical troubleshooting.

• Identify and report unusual inquiry trends or system issues.

• Fully document each interaction with customers.

• Able to follow schedule and quickly communicate when out of schedule parameters.

WHAT YOU'LL NEED

• A strong commitment to providing exceptional customer service and building positive relationships with customers, clients, and colleagues.

• Outstanding verbal and written communication skills, with a particular focus on telephone communication

• Exceptional attention to detail and a highly organized approach to tasks and responsibilities.

• Advanced proficiency in using various Microsoft Office applications, enabling efficient and effective completion of tasks.

• Ability to keep up in a fast-paced environment.

• Technical troubleshooting ability.

• Openness to learning new policy, products, additional responsibilities.

• High School Graduate/GED Equivalent. Bachelor's degree or equivalent preferred.

• 1 Year Customer Service experience in a call center environment.

• Comfortable with basic technical troubleshooting and device management

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Nearest Major Market: Kansas City