Project and Offer Quality Leader

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 140, 000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https: //www.youtube.com/watch?v=VbldHPFltQQ

You will be working closely with the Product Owner, Architect, Scrum Master, Design Lead, Testers, Future Offer Manager and Project Manager, the Quality Leaders' mission is to ensure offer development projects deliver what is promised to the customer reaching quality excellence in Offer Creation. The Quality Leader monitors the future offers in their portfolio and drives any actions required to ensure customer satisfaction. This particular position is responsible for the project quality and customer satisfaction of our EcoStruxure Building Activate Software, which is a cloud solution for Building Management in the small and midsized building segment.

Responsibilities & Key Tasks

Offer Quality

• Support the Tech Support and R& D teams on any offer quality aspects.

• Deploy best practices of Schneider Electric in terms of SW Quality Fundamentals.

• Manage customer escalations using the 8D method.

• Implement Schneider Electric quality processes for new and existing offers.

• Lead the Issue Review Board and drive escalated quality issues on a cross-functional level applying problem solving methods.

• Drive the lessons learned process and implement best practices based on the field performance and experience

• Manage regular follow up and analysis of SW performance through defects, SQI, dSQI, etc.

Help capturing and analyzing field quality experience and feed offer development for continuous improvement.

Project Quality

• Ensure that Offer Quality is built into each new project to make sure satisfaction is reached for potential future customers, i.e. following the Offer Lifecycle management, OLM.

• Guarantee that the Voice of Customer is well collected and analyzed to provide robust and ranked customer requirements, including Critical to Quality aspects, to the project team.

• Make the synthesis on lessons learned on product development and drive the feedback loop to the impacted stake holders.

• Define Offer Quality Goals during project lifecycle to include all aspects affecting customer experience.

• Support the deployment of new project processes following the Agile method, including Quality aspects in the PI planning, offer safety, document review, etc.

• Make sure that risk identification, assessment and mitigation plans are managed and updated in the project (assist the Project Manager or lead by delegation).

• Support and coach the project team on methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets.

• Prepare the quality summary for each Milestone review and propose Go/No go decision.

• Define the EWS (Early Warning System) together with Technical Support, Continuous Engineering, Offer Manager before product launch.

• Ensure robustness in supplier quality for Brand Labeled SW.

• Travel up to 25%.

Required skills and experiences

• Bachelor's degree in Software Quality, Electrical or Electronics Engineering, Computer Science, Industrial/building Automation or similar field of studies.

• Minimum of 5+ years of SaaS technologies, hosted cloud applications and/or enterprise software testing / development of inhouse and Brand labeled SW.

• Good knowledge of programming languages / scripting languages and tools such as C, C++, Python, GoLang, Bash, Go, MySQL, Java, Javascript, Typescript, HTML, XML is a big advantage.

• Good knowledge in SW Cyber security IEC62443-4-1 standard is a plus

• Customer application knowledge is a plus.

• Release Management knowledge in Agile.

• Proven work experience in software quality assurance

• Problem solving methods and statistics (8D, 5 Why, Ishikawa, ...).

• Strong quality process knowledge related to Software development in an Agile project environment.

• Software Verification and Validation knowledge.

• Lead using your Quality authority in the organization without direct reports and ability to build cross team relationships.

• Leadership skills and ability to mobilize cross-functional activities.

• Broad technical understanding.

• Strong customer focused mindset.

• Good influencing and convincing habits.

What do we offer you?

This is a great opportunity to join Schneider Electric and power your career! You will be joining an international, dynamic, and responsible company, with an enviable reputation in the market. Schneider fosters the development of all its' people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice - apply now.

When you work for Schneider Electric you work for a company focused on its people. We are proud to promote diversity, inclusion, people development and work-life integration!

Schedule: Full-time
Req: 009CEP