Senior Manager - Customer Satisfaction & Quality

Posted: Tuesday, 18 March 2025
Valid Thru: Thursday, 17 April 2025
Index Requested on: 03/18/2025 19:19:49
Indexed on: 03/18/2025 19:19:49

Location: Bangalore, KA, , IN

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Schneider Electric is hiring!

Description:

The primary responsibility of this role is to lead the Quality & Customer Satisfaction of Schneider Electric worldwide Single-phase Uninterrupted Power Supply (UPS) products.

Mission: Offer Quality Leader
  • Collect and analyze all data relative to the range quality on a worldwide scope, with a specific focus on customer experience.
  • Define the Offer Quality Performance targets and manage the execution of the improvement plan in coordination with Plants and Partners.
  • Review Offer performance and manage the performance gaps (surveillance plan, etc..).
  • Guarantee Customer Satisfaction, quality and efficiency of Offer evolution actions, challenging on the quality of deliverables.
  • Define the quality priorities and contribute to range strategy by a strong presence in Board-of-Change.
  • Create and oversee implementation of Offer Quality Assurance Plans.
Other requirements:
  • Strong interpersonal skills, Team player & passion for Customers and Quality.
  • Able to work effectively in a multicultural environment & with cross-functional teams.
  • Demonstrate good Analytical and problem-solving skills.
  • Influencing & Convincing skills, across different levels of the organization
  • Experience in Change management & implementation methodology
  • Excellent Communication skills (Written / Verbal)
  • Self-driven candidate
Qualifications

B.E or B-Tech / M.E or M-Tech (Electrical & Electronics Engineering / Industrial Engineering) with Overall 8 to 10 years of relevant Quality experience in Electrical / Electronics industry.

Schedule: Full-time
Req: 0096H7

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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