Principal, Services Business Analyst

Exp 10 -12 yrs

Location Bangalore

Job Purpose
The Salesforce Business Analyst acts as the key link between business stakeholders and digital delivery teams, translating business needs into scalable Salesforce solutions. The role focuses on requirement definition, solution design support, backlog grooming, testing, and adoption-ensuring Salesforce (and related platforms such as ServiceMax, CPQ, and ERP integrations) effectively support end-to-end business processes.
This role is critical in large-scale transformation programs, continuous improvement releases, and global rollouts across Services

Key Responsibilities
Business Analysis & Requirements Management
Elicit, analyze, and document business requirements across Salesforce-based processes (Sales, Services, Contracts, Installed Base, Case Management).
Translate business needs into user stories, functional specifications, and acceptance criteria.
Ensure requirements are clearly understood by delivery teams and aligned with global templates and reference models.
Maintain traceability between business requirements and delivered functionality.
Solution Design & Functional Expertise
Act as the functional expert for Salesforce and adjacent platforms (ServiceMax, CPQ, integrations with ERP systems such as SAP or Oracle).
Collaborate with Architects and Solution Leads to define end-to-end solution designs.
Validate solution options against business needs, scalability, and long-term sustainability.
Contribute to design reviews and ensure adherence to Salesforce and enterprise best practices.
Backlog Management & Agile Delivery
Work closely with Product Owners to groom and prioritize the Salesforce backlog.
Support sprint planning by clarifying scope, dependencies, and functional details.
Participate actively in agile ceremonies (refinement, sprint reviews, retrospectives).
Ensure delivered features meet acceptance criteria and business expectations.
Stakeholder Management & Communication
Serve as the primary point of contact for business stakeholders on Salesforce topics.
Facilitate workshops, deep dives, and solution walkthroughs.
Communicate clearly on scope, impacts, risks, and dependencies.
Support change management and user adoption through training materials and documentation.

Requirements
Functional & Technical Skills
Strong experience as a Business Analyst in Salesforce environments.
Solid understanding of Salesforce core clouds (Sales Cloud, Service Cloud) and data model.
Experience with integrations between Salesforce and ERP / CPQ / Field Service platforms.
Familiarity with Agile / Scrum delivery models and tools (JIRA, Confluence).

Business & Soft Skills

Strong analytical and problem-solving skills.

Ability to simplify complex topics and communicate effectively with both technical and non-technical audiences.

Proven stakeholder management in global, cross-functional environments.

Structured, detail-oriented, and quality-focused mindset.

Qualification

Bachelor's degree in Business, IT, Engineering, or related field.

8+ years of experience in Business Analysis roles, with significant Salesforce exposure.

Experience in large-scale digital transformation or global template programs is a strong plus.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.