Responsibilities of the Remote Support Engineer:

- Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.

- Extracts and analyzes data, runs analytics (software/expert-based)

- Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.

- Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.

- Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed

- Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations

- Interacts with Network of experts for advanced support of data analysis and recommendations to the customer

Responsibilities of the Remote Support Engineer:

- Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.

- Extracts and analyzes data, runs analytics (software/expert-based)

- Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.

- Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.

- Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed

- Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations

- Interacts with Network of experts for advanced support of data analysis and recommendations to the customer

Qualifications

The Remote Support Engineer must have a proven track record of

• Providing excellent customer service and must possess a customer focused mindset

Effective communication (written/oral/reading/listening), with a command of the English language

• Ability to keep relevant stakeholders informed and build network of relationships that would aid in business development

• Candidate must have the ability to influence and convince

• Ability to effectively manage time and remain organized across multiple activities along with an attention to detail

• Curiosity and interest in new knowledge in various domains Minimum Knowledge & Skill Expectations

• Service experience with power/power monitoring equipment and industrial applications

• Knowledge of electrical distribution systems and proficiency with one line diagrams

• Strong Technical writing and computer knowledge, fluency with Microsoft Office tools.

• Superior analytical abilities and high degree of proficiency in working with data

Schedule: Full-time
Req: 009B3F