Lead Functional Analyst- Baxter
Posted:
Wednesday, 12 March 2025
Valid Thru:
Friday, 11 April 2025
Index Requested on:
03/12/2025 19:30:40
Indexed on:
03/12/2025 19:30:40
Location:
Bangalore, KA, , IN
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Schneider Electric is hiring!
Description:
Job Title: Support Analyst - Baxter - Prophet Application CoE Location: Bangalore, India
Department: GSC Delivery, Digital Technology Centre,
Reports To: Direct: GSC Delivery Manager & Functional: Baxter Application Manager
Job Summary: We are seeking a dedicated Support Analyst to manage the support for the Baxter - Prophet application. The ideal candidate will play a crucial role in ensuring the application operates smoothly, addressing user queries, and providing technical assistance. This position requires strong functional & analytical skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities: - Provide first-level support for the Baxter - Prophet application, addressing user inquiries, troubleshooting issues, and resolving technical problems.
- Collaborate with cross-functional teams including external partners to identify and analyse application-related issues and implement effective solutions.
- Maintain documentation of support processes, user guides, and troubleshooting procedures to enhance knowledge sharing within the team.
- Monitor application performance and user feedback to proactively identify areas for improvement and recommend enhancements.
- Conduct training sessions for users to ensure optimal usage of the Baxter - Prophet application.
- Facilitate communication between users and technical teams to ensure timely resolution of issues.
- Participate in application upgrades, testing, and deployment activities to ensure minimal disruption to users.
- Develop and maintain reports on support metrics, analysing trends and making recommendations for process improvements.
Qualifications: - Bachelor's degree in information technology, Computer Science, or a related field.
- Proven experience in application support, preferably with Baxter - Prophet, SAP / Oracle ERP Integration or similar applications.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
- Familiarity with IT Support & infrastructure processes and service management principles using applications like Service Now, JIRA is a plus.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
What We Offer: - Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A collaborative and inclusive work environment.
Schedule: Full-time
Req: 0098WQ
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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