Lead Functional Analyst- Baxter

Posted: Wednesday, 12 March 2025
Valid Thru: Friday, 11 April 2025
Index Requested on: 03/12/2025 19:30:40
Indexed on: 03/12/2025 19:30:40

Location: Bangalore, KA, , IN

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Schneider Electric is hiring!

Description:

Job Title: Support Analyst - Baxter - Prophet Application CoE

Location: Bangalore, India

Department: GSC Delivery, Digital Technology Centre,
Reports To: Direct: GSC Delivery Manager & Functional: Baxter Application Manager

Job Summary:
We are seeking a dedicated Support Analyst to manage the support for the Baxter - Prophet application. The ideal candidate will play a crucial role in ensuring the application operates smoothly, addressing user queries, and providing technical assistance. This position requires strong functional & analytical skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:
  • Provide first-level support for the Baxter - Prophet application, addressing user inquiries, troubleshooting issues, and resolving technical problems.
  • Collaborate with cross-functional teams including external partners to identify and analyse application-related issues and implement effective solutions.
  • Maintain documentation of support processes, user guides, and troubleshooting procedures to enhance knowledge sharing within the team.
  • Monitor application performance and user feedback to proactively identify areas for improvement and recommend enhancements.
  • Conduct training sessions for users to ensure optimal usage of the Baxter - Prophet application.
  • Facilitate communication between users and technical teams to ensure timely resolution of issues.
  • Participate in application upgrades, testing, and deployment activities to ensure minimal disruption to users.
  • Develop and maintain reports on support metrics, analysing trends and making recommendations for process improvements.
Qualifications:
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Proven experience in application support, preferably with Baxter - Prophet, SAP / Oracle ERP Integration or similar applications.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
  • Familiarity with IT Support & infrastructure processes and service management principles using applications like Service Now, JIRA is a plus.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A collaborative and inclusive work environment.


Schedule: Full-time
Req: 0098WQ

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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