Job Title: Issue to Prevention (I2P) Leader and CXBP H& D BU

Location: Bangalore
Department: CS& Q

Reports To: Sr GM

Job Purpose:

The I2P Leader & CX business Partner is responsible for leading cross-functional efforts to identify, analyze, and eliminate systemic issues across the organization. This role ensures that lessons learned from past issues are institutionalized through robust preventive actions, driving a culture of continuous improvement and operational excellence.

Additionally this position is the voice of the customer and is a customer experience champion for the BU. This position acts a conscience keeper & an advocate for the BU Head & the team to keep customer in front of everything we do and to ensure that we are always #Customer First.

Key Responsibilities:

• Issue Management & RCA:
• Lead structured Root Cause Analysis (RCA) for critical issues using methodologies like 5 Whys, Fishbone, or Fault Tree Analysis.
• Facilitate cross-functional problem-solving workshops to identify systemic gaps.
• Corrective & Preventive Actions (CAPA):
• Ensure timely implementation and effectiveness verification of CAPAs.
• Develop and track preventive action plans to avoid recurrence of issues.
• Data Analysis & Reporting:
• Analyze issue trends, recurring defects, and process deviations using data analytics tools.
• Publish dashboards and reports to communicate insights and progress to leadership.
• Process Improvement:
• Collaborate with process owners to redesign processes that eliminate root causes.
• Drive standardization and best practice sharing across teams.
• Governance & Compliance:
• Establish governance mechanisms for issue escalation, resolution, and closure.
• Ensure compliance with internal quality standards and external regulatory requirements.
• Training & Culture Building:
• Train teams on RCA tools, problem-solving techniques, and preventive thinking.
• Promote a culture of proactive risk identification and mitigation.
• Business Enablement:
• Helps the business units in handling major customer pain points across quality, delivery, service or any other touch point affecting their overall experience with Schneider
• Acts as the pivot to bring all the stakeholders (BU, GSC (Supply chain & Logistics), LOB, R& D, Field Services, National Sales etc.) together in resolving issues faced by the customer.
• Leads any recall / containment and works with LOB, Field Services, Logistics & other stakeholders to ensure that customers are not affected
• Leads / plays a key role along with process owner in improvement / correction of any commercial process (across the value chain from Order to Delivery / Order to Execution including vendor / partner processes) affecting customer experience
• Carry out proactive customer visits & supports BU in reactive visits and in each scenario captures the hot point leading to customer dissat and works with BU / GSC / LOB in driving corrective actions
• Leads / plays a key role along with function / process owner to plan, execute / monitor key actions that come out of Customer Voice surveys / Customer visits
• Drives Mission Profile in the Front Office with support from GSC & LOB

Qualifications:

• Bachelor's degree in Engineering, Quality, or related field (Master's preferred).
• 15+ years of experience in Quality, Operations, or Process Excellence roles.
• Certified in Six Sigma (Green/Black Belt), Lean, or equivalent methodologies.
• Strong analytical, facilitation, and stakeholder management skills.
• Experience with tools like Minitab, Power BI, or similar analytics platforms.

Key Competencies:

• Strategic thinking and systems mindset

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.