Description - External

Demonstrate an advanced ability to problem solve, maintain professionalism and

call control with all customer/ASP concerns or issues. CAT Executive must also reflect the ability to properly notate

a customer's/ASP account when any contact is made. CAT Executive are also required to communicate with other

departments on behalf of customers/ASP to resolve customer issues, effectively communicate appropriate charges,

company policies, and/or procedures as determined at the time of the call.

Ability to communicate orally and in writing in a clear, professional and straightforward manner

Ability to multi task as well as handle multiple customer/ASP issues at a time

Ability to provide good time management

Ability to diffuse escalated customer situations through high level problem solving

Ability to communicate with all levels of management and company personnel

Ability to use and understand all of the company software necessary for us to provide

World Class Customer Service

Ability to work independently and follow directions related to your job with little follow-up by your supervisor

Ability to ensure customers is receiving call backs and follows up as communicated by the customer service representative

Express a positive, professional, and upbeat attitude when speaking with customers/carriers

Providing the highest levels of customer service as it pertains to any consumer matters

Maintain the highest level of professionalism at all times

Adhere to all other company policies and procedures relating to customer accounts

Receive inbound calls from customers calling for the following:

Pick up time/day confirmation

Delivery time/day confirmation

Escalating any issues or concerns to the appropriate department or manager

What qualifications will make you successful for this role?

• (fill in - what are the qualifications that are required for this role? Also consider adjacent qualifications and experience. Emphasize how qualifications will support success: "Qualifications for Your Success" or "Key Qualifications for Thriving")

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.