Deputy General Manager - Customer Satisfaction & Quality

Posted: Friday, 11 April 2025
Valid Thru: Sunday, 11 May 2025
Index Requested on: 04/11/2025 19:30:53
Indexed on: 04/11/2025 19:30:53

Location: Bangalore, KA, , IN

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Schneider Electric is hiring!

Description:

The primary responsibility of this role is to lead the Quality & Customer Satisfaction of Schneider Electric worldwide Single-phase Uninterrupted Power Supply (UPS) products.

Mission: Project Quality Leader
  • Experience in New Product development processes and hands-on knowledge on New product introduction (NPI) lifecycle.
  • Ensuring that the 'Voice of the Customer' is well collected, analyzed, ranked and taken into account across the project lifecycle.
  • Set the Project Quality Goals, based on the project requirements.
  • Translate the quality objectives listed in the requirements into quality commitments to be met in the project & validate consistency of project quality plans.
  • Tracking and reporting of Project Quality goals & metrics, highlight the risks or gaps to the project to the stakeholders.
  • Facilitate Project Quality reviews with support from Project manager.
  • Co-pilot the project with Project Manager for project success, with right product quality and customer satisfaction.
  • Follow the progress of Quality Plan with the respective functions.
  • Challenge the functions on the Quality of their decision files.
  • Ensure Quality checks are in place (in terms of documentation, Design and test Methodology)
  • Ensure the Change Control Board is effectively managed and the outcome is effectively communicated to the Key stake holders
  • Ensure that the DFMEA points identified during the early phase of the project are deployed in Product and in technical publication.
  • Perform Project Requirements Management, Feasibility Study and Functional Testing.
  • Formulate a 'GO / No-GO' opinion based on the Quality risks at each Project step.
  • Conduct Peer reviews on deliverables of each project stage gate.
  • Ensures that the Offer quality is built-in to reach the satisfaction of the future customers.
  • Review of the Verification & Validation test plan for projects.
  • Drive Offer Safety requirements on projects & ensure compliance.
  • Strong experience/skills in Design for Reliability, 8D Problem solving, APQP, Ishikawa, FMEA, FTA.
  • Working knowledge in Six Sigma tools & methodology (DFSS / DMAIC).
  • Perform QMS compliance audits & ISO 9001 internal audits on projects and report the findings to the leadership.
  • Lead Continuous Quality improvement initiatives.


Other requirements:
  • Strong interpersonal skills, Team player & passion for Customers and Quality.
  • Able to work effectively in a multicultural environment & with global cross-functional teams.
  • Demonstrate good Analytical and problem-solving skills.
  • Influencing & Convincing skills, across different levels of the organization
  • Experience in Change management & implementation methodology.
  • Excellent Communication skills (Written / Verbal).
  • Self-driven candidate.
This quality leader position will report to the Director CS& Q India - T& E Line of Business.

Qualifications

B.E or B-Tech / M.E or M-Tech (Electrical & Electronics Engineering / Industrial Engineering) with Overall 12 to 15 years of relevant Quality experience in Electrical / Electronics industry.

Work experience on Power Electronics / UPS products is preferable.

Schedule: Full-time
Req: 009DTG

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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