Join our Technical Customer Care team as a Senior Engineer - where technical problem-solving meets customer impact. You'll use your expertise to diagnose complex issues, optimize product performance, and deliver solutions that build lasting customer loyalty.

What will you do?

• Resolve technical inquiries by diagnosing issues related to product specifications, applications, and system integration
• Support customers with product selection, troubleshooting, and performance optimization
• Partner with cross-functional teams to enhance product functionality and share technical insights
• Provide coaching and guidance to team members on complex or escalated customer cases

What are the key skills we are looking for?

• Active Listening - advanced level; understanding customer needs to deliver precise technical solutions
• Communication - intermediate level; translating complex technical concepts for diverse audiences
• Troubleshooting - intermediate level; diagnosing product issues and resolving them efficiently
• Product Knowledge - intermediate level; applying deep understanding of specifications and applications
• Problem Solving - intermediate level; analyzing technical challenges and delivering effective resolutions
• Customer Service - intermediate level; ensuring seamless experiences through proactive support
• Knowledge Management - intermediate level; documenting insights to enhance team capabilities
• Time Management - intermediate level; balancing multiple priorities to meet customer expectations

What qualifications will make you successful?

• Technical expertise combined with a genuine passion for helping customers succeed
• Ability to mentor others and provide guidance on non-routine or escalated issues
• Comfort working independently while maintaining high standards for quality and compliance
• Strong collaboration skills to work across teams and drive continuous improvement

What's in it for me?

• Make a tangible impact on customer satisfaction through your technical expertise
• Growth opportunities including mentorship responsibilities and leadership development
• Collaborative culture where your insights directly improve products and processes
• Flexible work options designed to support work-life balance

Bring your technical talent to a team that values both expertise and empathy - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.