Description

Kenvue is currently recruiting for:

Lead Analyst, Customer Master Data

This position reports into the Manager, Customer Master Data and is based in Bangalore, India.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22, 000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information click here.

What You Will Do

As Lead Analyst, Customer Master Data you will be responsible for oversight and execution of day-to-day operations of Customer Master Data Governance on a global scale. You will design and manage data workflows, as well as drive robust data quality and compliance with internal and external data regulations, policies, and procedures (GXP, SOX, PII). Your work will play a key role in supporting the Kenvue Operations organization and Digital Transformation.

Key Responsibilities

• Monitor and control data operations and data quality process for Customer Master Data globally

• Own documentation for area of responsibility, including Standard Operating Procedures (SOPs), Work Instructions (WIs), protocols, data quality catalogs, and other policy and procedure documents

• Be responsible for compliance with relevant regulations and policies, including ensuring data records are thoroughly maintained in preparation for audits following established processes and protocols

• Coordinate testing, error handling, data conversion and/or validation, audit/compliance actions (Non-Conformance (NC) and/or Corrective Action Preventive Action (CAPA)), and Service Level Agreements (SLAs)

• Execute data issue resolution efforts, partnering with cross-functional business process owners and data stewards to remediate data quality errors and build sustainable processes to drive high levels of data quality

• Monitor, analyze and communicate data quality, identify gaps, and make recommendations to improve data quality

• Engage with business partners on tactical execution; serve as a key point of contact to functional partners, providing appropriate guidance on topics relating to Master Data and processes

• Develop and deliver training to educate partners on detailed procedures, data flows, etc.

• Lead mid-sized projects and serve as subject matter expert on various data-related initiatives

• Support customer related projects across IT and business functions; ensure integration across systems / platform and lead data cleansing, creation, conversion and validation as required

• Complete change assessments define requirements, serve as point of escalation for both internal and external team members, strategic launches, and audit/compliance activities

• Facilitate continuous improvement of existing data design, process, and templates to deliver better business outcomes

• Support the deployment of the Data Management Framework

• Lead operational and governance meetings including end-to-end, value capture, and third-party reviews

• Prepare metrics, dashboards, and tracking to facilitate the efficient operations of the department

What We Are Looking For

Required Qualifications

• Bachelor's degree

• Minimum 8 years of business experience

• 5 years of of data management experience in the context of large ERP platforms

• Experience managing data related to Customer, Supply Chain & Customer Services

• Understanding of Customer Master Data and Sales & Distribution-related data elements and processes

• Knowledge of data governance, data quality, and compliance requirements (e.g., GXP, SOX, PII)

• SAP CRM

• Order to cash

• Experience driving harmonization, process improvement, and value creation across functions, departments, and/or regions

• Ability to build strong collaborative relationships and influence diverse stakeholders in support of expected outcomes

• Strong Excel skills and ability to leverage data visualization tools (e.g., PowerBI) to generate insights

Desired Qualifications

• Experience working with SAP S4 Hana/ SAP ECC and/or SAP Master Data Governance (MDG) is preferred

• Demonstrated experience implementing and/or managing global ERP systems is preferred

• Experience working within Supply Chain, Commercial or Finance is preferred

• Experience working within Multi National Consumer-Packaged Goods sector is preferred

Bachelors Degree