Description

Role: Part of the ServiceNow team within corporate tech and data shared services.

Global Team: Includes members in the US, Manila, Bangalore, Prague, and Colombia.

Key Points

• Primary Responsibilities:
• Coordinate and manage releases on the ServiceNow platform.
• Work with local teams in India, Europe, and Manila.
• Address requirements primarily from the US.

Responsibilities:

• Manage the ServiceNow platform.
• Coordinate with business partners, delivery team members (employees and consultants).
• Plan and execute implementation releases following the annual roadmap.
• Work with scrum master, technology product owner, developers, testers, and integration teams.

Requirements:

• Strong knowledge of ServiceNow platform.
• Familiarity with HR service delivery (HRSD) and source-to-pay (S2P) modules.

Working Environment: Agile.

• Architecture design of complex product solutions with HRSD and S2P modules of ServiceNow.

• Assessing architecture and solutions to align with ServiceNow implementation best practices.

• Performing quick POCs to demonstrate new features to business owners.

• Designing solutions for HR, Finance, and Procurement processes.

• Exposing HRSD and S2P products to software developers via modern REST APIs.

• Providing technical guidance on ServiceNow HR, Finance, and Procurement solutions.

• Proposing improvements and new features to Product owners.

• Advocating for technology and innovation to meet business needs.

• Creating and executing development plans to meet changing needs and requirements.

• Mentoring and guiding Developers in the scrum team, enforcing coding standards.

• Ensuring stories are delivered in business priority order, managing backlog delivery.

• Taking ownership of complex business requirements and ensuring timely solution delivery.

• Building and maintaining Service Catalogs.

• Creating and implementing widgets for the ServiceNow Employee Center Portal.

Managing and collaborating with vendor partners to deploy ServiceNow Product solutions using agile delivery

• Required Experience:
• ServiceNow HR Service Delivery (HRSD) module.
• ServiceNow Source to Pay (S2P) module.
• Technical Skills: Strong understanding and hands-on experience with the ServiceNow platform.