Responsibilities: The primary focus of this position is partnering with key stakeholders, architects, and delivery partners to ensure timely delivery of compliant and quality solutions for the e-Commerce product.

This position will report to the ERP IT Commercial Director and may include the following responsibilities:

Key responsibilities include:

Operations/System Stewardship

Responsible for overall care and feeding of eCommerce related systems (SAP Hybris and incoming and outgoing interfaces).

Responsible for release management for systems that comprise the eCommerce processes.

Provide support for ongoing operations and identify opportunities to improve processes.

Responsible for ensuring all changes/enhancements meet required quality and compliance requirements (GxP, SOX)

Interpret and translate complex regulatory drivers, compliance requirements, company risks, and company exposures to ensure IT solutions in SAP are best positioned to maintain integrity, trust and reliability.

Influence partner and vendor organizations in prioritization and problem management of solution issues, including root cause analysis.

Engage with Global Business Process Owners & Stakeholders to understand and influence broad business strategies in the context of information technology as a key enabler and differentiator

Interact and collaborate with global, regional and local Business Partners (Process Owners, Power Users, Business Process Knowledge Centers and Service/Release Managers) as appropriate, in order to better understand the business and its priorities and represent their requirements.

Delivery

Delivery lead on major projects/initiatives related to e-Commerce.

Deliver Hybris side of interfaces with other Elanco and/or External systems

Work with business stakeholders and architects to understand business requirements and translate them into technical requirements.

Work within Elanco policies, procedures and processes to deliver Hybris enhancements/changes.

Responsible for ensuring all changes/enhancements meet required quality and compliance requirements (GxP, SOX)

Design and implement solutions that enable business outcomes and ensure optimal functionality of SAP and related systems.

Ensure adherence to global SAP design and architecture and participate in architecture review boards as needed.

Provide technical guidance and effort estimates on new enhancement requests, ensuring they are well documented and simple to understand.

Track status of implementation timeline and proactively communicate risks or issues to stakeholders.

Responsible for change management communication, accountable for formal testing and documentation prior to going live, and post go-live production support handover.

Identify and ensure delivery of knowledge transfer needs between process owners, business partners, and support team.

Technical SME

Having and building comprehensive knowledge of internal and external information technology environments with a focus on Hybris.

Be forward thinking with respect to technical evolutions within the ERP landscape (S/4 HANA) which help improve user experience or functionality of the offering.