As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Position Title: Network Operations Engineer

Reporting to: Infrastructure Operations Director

Description

We’re looking for a passionate Network Operations Engineer to help us deliver and run a suite of new technology solutions for the entire company.

You will be a member of the new Global Infrastructure Operations Team, based out of the Elanco Innovation and Alliance Centre in India. We are expanding our capabilities by building a new 24/7 reliability team supporting our global network. You will gain broad experience in areas such as Meraki, Cisco, Solarwinds and Cribl, troubleshooting complex issues, identifying the underlying route cause, monitoring & logging, reporting & analytics, working with our specialist Site Operations team to deliver a first class service. You will also have the opportunity to work on and develop some new initiatives such as AIOps. Our Network Infrastructure team is a critical capability across the company, and we want your help to manage it.

The Company

Elanco is a global animal health company that develops products and knowledge services to prevent and treat disease in food animals and pets in more than 90 countries. With a 70-year heritage, we rigorously innovate to improve the health of animals and benefit our customers, while fostering an inclusive, cause-driven culture for more than 10, 000 employees. At Elanco, we’re driven by our vision of food and companionship enriching life – all to advance the health of animals, people and the planet. Learn more at www.elanco.com.

The Team

The TechOps team was created following the IPO of Elanco, separating from Elanco’s previous parent company Eli Lilly & Company. TechOps is responsible for all IT Infrastructure across the enterprise and looking to take the opportunity to think differently, build for the future and leverage modern technologies, services and processes. Internally, we like to describe TechOps as a ‘start-up within an enterprise’!

You’ll spend your time:

• Acting as a Level 2 engineer as part of the new network infrastructure operations team covering the Meraki-based Commercial site infrastructure
• Deliver the day-to-day network operations service in line with agreed policies, processes, and procedures, while helping to enrich the Knowledge that supports this.
• Helping to support and develop the Network Support tooling systems, such as SolarWinds and Cribl Stream (Enterprise Logging)
• Using Monitoring & Logging tools to keep a pulse on the environment and proactively identify issues
• Troubleshooting and resolving incidents.
• Implementing changes to the network environment.
• Building enhancements and fixes where necessary.
• Assist with new site stand up through automation, CLI or GUI
• Remote assistance with deployment of new hardware
• Completing maintenance and compliance activities (e.g. patching, maintenance, upgrades, lifecycles)
• Completing continual improvement work, ensuring all services and infrastructure work reliably and securely
• Escalating issues to Level 3 teams when needed
• Completing Problem Management processes for the Network environment
• Collaborating with Services & Engineering Teams to ensure that all new services are properly transitioned before they go live
• Producing reporting and visuals to help measure how things are performing
• Partnering closely with Level 1 & Level 3 teams to ensure collaboration is working well
• Communicating to other teams (e.g. creating a communication to raise awareness of a big incident, what caused it and how it was resolved)
• Creating simple documentation that is always kept up to date
• Completing activities that get us closer to our strategic goals (e.g. automating manual activities, shifting services left towards L1)
• Adhering to SLA targets
• Providing an excellent customer experience to anyone you engage with
• Working onsite in shifts at the Elanco Innovation and Alliance Centre in India
• Ensuring security, privacy and quality practices are embedded in everything we do

Logistics

The first stage is the application. After this, successful candidates will be invited to a 30min interview over web conference. Successful candidates from the first interview, will be invited to a 1-hour interview over web conference with 2 different individuals.

Core Skills

• At least 3 years’ experience in the Network discipline
• Strong hands-on experience in routing, switching, wireless, and security (Meraki experience is required, Cisco experience would be very advantageous)
• Strong experience with IT operations
• Experience with IT Service Management tools (e.g. ServiceNow)
• Experience with scripting and automation
• Strong communications skills with examples of being able to explain things in a simple and concise way
• A technical approach to problem solving
• Strong analytical skills
• Experience in working with vendors and MSPs
• Strong communication skills with multiple examples of being able to convey complex ideas in a manner that resulted in a definitive direction and result
• Strong personal & work organisational skills

Nice to Have Skills

• Meraki CMSS certification
• Cisco CCNA certification
• Cribl CCOE certification
• SolarWinds Certified Professional certification
• Understanding and knowledge of SDN technologies (Cisco SD-WAN)
• Knowledge of firewall technology, especially Palo Alto Networks
• Understanding hybrid cloud environment (Azure, GCP, VMware)
• Familiar with network security solutions
• Experience in designing and building technical solutions
• Strong passion about new technologies, new ideas and creative way of thinking

Language

English: Advanced/Fluent

Education Requirements

Bachelor’s Degree or commensurate industry experience

Other Information

Occasional travel may be required.

Working across time zones

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status