At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: ITSM Architect

We are seeking a highly experienced and visionary IT Service Management Architect to provide strategic technical leadership and architectural oversight for our entire ServiceNow platform. Working closely with the ServiceNow Platform Owner, the IT Service Management Architect will design complex solutions, support platform governance, enforce best practices, and guide development teams to deliver scalable, secure, and high-performing ServiceNow capabilities across all modules.

Your Responsibilities:

• Define the high-level architecture for the global ITSM landscape, orchestrating the integration of platforms with broader IT operations to ensure a cohesive strategy that meets long-term organizational goals

• Lead the continual evolution and improvement of current ServiceNow implementation and deliver enhancements across various modules (e.g., ITSM, ITOM, SAM, HAM, HRSD).

• Form part of the ServiceNow Governance Board, establishing platform governance, standards, best practices, and design patterns for ServiceNow development, configuration, and integration.

• Provide technical leadership and guidance to IT Service Management Development team, ensuring adherence to architectural principles and quality standards.

• Collaborate with Enterprise Architects, Business Stakeholders, Product Owners, and other IT teams to translate business requirements into robust and scalable technical designs.

• Oversee the design and implementation of integrations between ServiceNow and other enterprise systems, ensuring data integrity, security, and performance.

• Ensure the scalability, performance, security, and maintainability of the ServiceNow platform through proactive design and optimization.

• Conduct technical reviews of proposed solutions and existing implementations, providing recommendations for improvement and risk mitigation.

• Develop and maintain comprehensive architectural documentation, including design specifications, data models, and integration diagrams.

What You Need to Succeed (minimum qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• 8+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect, Lead Developer, or similar senior technical role.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications.

• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications across various modules (e.g., ITSM, ITOM, SAM).

• Deep expertise in designing and implementing solutions across a broad range of ServiceNow modules.

• Strong understanding of enterprise architecture frameworks and principles.

• Expertise in platform governance, security best practices, performance optimization, and high-availability design within ServiceNow.

• Proven experience with complex integrations and data architecture within the ServiceNow ecosystem.

• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and lead technical discussions at all levels.

• Strong analytical and problem-solving abilities, with a strategic mindset.

What will give you a competitive edge (preferred qualifications):

• ITIL v4 Expert or Master certification.

• TOGAF or other enterprise architecture certification.

• Experience with large-scale ServiceNow platform upgrades and migrations.

• Experience with cloud architecture (AWS, Azure, GCP) and their integration with ServiceNow.

• Familiarity with DevOps practices and automation tools in a ServiceNow context.

• Experience in a global, multi-instance ServiceNow environment.

• Technical: ServiceNow Platform Architecture, Enterprise Architecture, Solution Design, Governance, Security Architecture, Performance Tuning, Integration Architecture, CMDB, ITSM, ITOM, SAM, HAM, CSM, HRSD, GRC, JavaScript, APIs, Data Modeling, Cloud Integration.

• Soft Skills: Strategic Thinking, Technical Leadership, Mentorship, Executive Communication, Stakeholder Management, Visionary, Decision-making, Risk Management, Problem-solving, Innovation, Collaboration.

Additional Information:

• Travel: 0

• Location: India, Bangalore

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status