Regional DCIM Specialist

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

Join us as a Regional DCIM Specialist where you'll be the technical expert customers rely on to solve their most complex software challenges. This role combines deep technical troubleshooting with customer relationship management to deliver exceptional service experiences.

The Role:

Regional DCIM Specialist will successfully manage project and perform deployment & configuration of EcoStruxure IT software suite, system integration, Customer & Admin training and WO management.
You will be part of Global EcoStruxure IT services team within LoB, having service mindset and customer facing experience is mandatory. Technical guidance and admin training is often vital to success, yet an effective ability to support via remote is mandatory.

What will you do?

• Ensure safe working and follow local guidelines
• Assign & Co-ordinate internal work order management tool
• Perform Install & configuration support in Schneider or similar DCIM software applications and Environmental monitoring devices in remote & on-site as requested. (Must)
• Configuration support in Schneider Network Management Cards
• Work closely with Regional Delivery Manager/Project Manager
• Perform onsite and remote troubleshooting in Schneider DCIM Softwares and Troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP (Must)
• Develop and enhance project documentation to enrich customer's experience
• Customer facinf experience to support & utilize cross-border collaboration to maximize customer satisfaction (Must)
• Articulate to an internal and client project team the necessary steps/pre-requisite required to complete the scops of work
• Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
• Participate in the technical review process for product enhancements
• Perform post configuration review and Deliver Admin training to partners and end users Liaise with Product Managers or Custom Solutions team, provide feedback from customer for improvements.
• Identify Lead generation in services and software licenses
• Colloborate with regional sales and provide possible solution, around customer needs and deliver services.
• Basic Linux Administration - configure IP address, DNS/hostname resolution, stop/start/enable service will be an added advantage
• Hyperconverged Infrastructure solutions - Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, Cisco HyperFlex will be an added advantage
• Basic familiarity with PKI and SSL certificates will be an added advantage

What qualifications will make you successful?

• Associates/Bachelors degree in a technical discipline or equivalent experience
• Minimum three years experience providing DCIM customer support for complex technical solutions in a Data Centre environment.
• Experience in Customer-facing, project management, analysis, troubleshooting technical skills (Must)
• Demonstrated basic technical knowledge of: (Must)
• Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
• Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
• Structured cabling components and concepts (patch panels, fibre, copper)
• Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU)
• VMware vSphere ESX/ESXi VM configuration
• Accountability and the ability to adapt/multi-task/manage changing priorities.
• Ability to work flexible hours with travel up to 50% required, some globally. (Must)
• Data centre surveys and audits
• Ambitious, Self-motivated, ability to learn and apply new skills quickly
• Good English written, and oral communication and interpersonal skills required.
• Working experience in Salesforce and WO management would be an added advantage
• Certification in Schneider DCIM software's is added advantage
• Certification in networks & routing concepts would be an advantage but not mandatory.
• VMware Certified Professional or equivalent will be an added advantage
• Microsoft Certified: Windows Server Hybrid Administrator Associate - Certifications (or equivalent) will be an added advantage
• Nutanix Certified Professional or equivalent will be an added advantage

What's in it for me?

• Direct impact on customer satisfaction through your technical expertise and problem-solving skills
• Leadership opportunities to mentor team members and shape service delivery excellence
• Diverse technical challenges that expand your knowledge across multiple product lines
• Collaborative culture that invests in your professional development and career growth

Bring your technical expertise to a team that values innovation and customer success - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.