What will you do?

• Customer First
  
• Act as ambassador of our customers; Listen to customers voice, identify their pain points and elevate their experience
• Responsible as the main PIC for customer satisfaction indicators (NSS, NPS, Net Sentiment)
• Work with touchpoint owners to maintain/improve customer satisfaction in the 6 critical touchpoints (select offer, get quotation, get delivered, execute project, technical support, failure support)
• Focus on VIP customers, country SATA accounts, and C& SP segment customers to support business impact


Continuous Improvement

• Continue the journey of VIP connection/engagement, create Customer Journey Mapping and address any pain points with CI projects whenever possible.
• Drive the Lean Office projects, connect with Lean Office PIC, to get trained and certified.
• Coordinate and support Continuous Improvement projects using any CI tools (Lean, Kaikaku, 6Sigma, Kaizen, A3, etc.), also to support the Unify Journey2Readiness Phase.
• Find opportunities for high impact CI projects (real business value or customer satisfaction)

What qualifications will make you successful for this role?

• Graduate with any major (Business, Math, Management, Engineering)
• Able to collaborate well between external customer, internal stakeholder
• Excellent communication and innitiative person
• Interest with business process (people, produc and event)
• Willing to be placed at Cilandak

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.